Content2018-12-26T05:19:24-05:00

OnCourse Learning Financial Services is your partner for compliance, regulatory and professional training with nearly 600 courses designed specifically for banks. We’re committed to delivering the most comprehensive and engaging compliance education for the clients we serve. We continually enhance our content and partner with Financial Services subject matter experts to ensure your employees remain complaint and current on the latest industry issues.
We offer convenient training options, such webinars and both audio and video courses.

We understand our clients have unique needs, so we’ve developed flexible training packages to meet those needs.

  • Ascent: Choose from nearly 600 courses within 34 series with this a la-carte option.
  • Expansion: Broaden your training with nearly 250 courses in this package with the option to add additional series.
  • Breakthrough: Train multiple departments with this premier package which includes over 500 courses to meet your business needs.

To determine the course package that’s right for you, click the series name to view the entire course listing. 
Note: You can choose from any of the series listed below to create the a la-carte Ascent package.

Expansion

A Borrower’s Right to Privacy in a Mortgage Transaction-TP
Appraisal and Evaluation Interagency Guidelines
Collection Practices and Loan Workouts
Commercial Compliance Overview
Consumer Credit Lending Practices
Consumer Credit Products
Consumer Installment Loan Compliance Overview
Consumer Leasing Act: Regulation M
Consumer Lending Regulations
Equal Credit Opportunity Act: Regulation B
Escrow Accounts and Disclosures
Evaluating Business Loans
Exploring Mortgage Servicing Rules
Exploring Small Servicer Mortgage Servicing Rules
FACT Act Overview
Fair Credit Reporting Act (FCRA)
Fair Debt Collection Practices Act (FDCPA)
Fair Housing Act (FHA)
Fair Lending Overview
Federal Regulation of Real Estate Appraisals
Financial Alternatives for Small Business
Flood Insurance
Home Mortgage Disclosure Act: Regulation C
Home Mortgage Processing and Compliance
Home Purchases, Refinances, and Mortgages
Homeowners Protection Act of 1998—PMI Act
Introduction to Credit Card Regulations
Lending on Commercial Real Estate
Loan Servicing Compliance—Regulation X
Loan Servicing Compliance—Regulation Z
Military Lending Act
Plain and Simple—A Step-By-Step Guide to the New Integrated Disclosures
Private Education Loans (PEL): HEOA and Reg. Z
Raising the Bar: A Guide to the 2014 CFPB Rules
Real Estate Settlement Procedures Act (RESPA): Regulation X
Referral Techniques for Non-licensed Employees
Residential Mortgage A-B-C: Mortgage Regulations
Servicemembers Civil Relief Act (SCRA)
Specific Program Guidelines: FHA, VA, USDA
TILA—Beyond Basics—Certain Home Mortgage Loans
TILA—Closed-End Residential Real Estate Loans
TILA—Home Equity Lines of Credit (HELOC)
TILA—Installment Loans—Non-Real Estate Secured
TILA—Open End Loans/Credit Cards
TILA—Unsecured Open-End Loans
Truth in Lending Act: Regulation Z
Truth in Lending for Loans Secured by Real Estate—Regulation Zs
Affiliate Transactions: Regulation W
Anti-Boycott
Anti-Tying
Automated Clearing House (ACH)
Cash Management Services
Check 21 Act Overview
Deposit Compliance Overview
Deposit Operations Regulations
FBO—Foreign Correspondent Bank Accounts
Federal Deposit Insurance Corporation (FDIC)
Federal Election Campaign Act (FECA)
Fedwire (Reg J)
Foreign Corrupt Practices Act (FCPA)
GLB Privacy (No Opt-Out)
GLB Privacy (Opt-Out)
Methods of International Payments
Overdraft Protection Guidelines and Regulations
Regulation E Error Resolution
Reserve Requirements: Regulation D
Right to Financial Privacy Act (RFPA)
Sweep Account Disclosure Requirements
Truth in Savings: Regulation DD
AML & SAR for Mortgage Lenders and Originators
AML for Customer Service Representatives
AML for Lenders
AML for Operations
AML for Tellers
AML: What Are PEPs?
*Anti-Money Laundering (AML)
*Anti-Terrorism Overview
*Bank Secrecy Act (BSA)
Beneficial Ownership
BSA for Customer Service Representatives
BSA for Lenders
BSA for Operations
BSA for Tellers
BSA/AML Trust
Currency Transaction Reporting
Customer Due Diligence and Enhanced Due Diligence (CDD/EDD)
*Customer Identification Program (CIP)
Elder Financial Abuse
Electronic Funds Transfer Act: Regulation E
Expedited Funds Availability Act: Regulation CC
HIPAA and COBRA for Financial Institutions
Managing OREO
National Bank Trust Activities (Part 9)
Office of Foreign Assets Control (OFAC)
Providing Service to Customers with Disabilities
*Suspicious Activity Reporting
The Importance of Anti-Money Laundering in the Mortgage Profession
Trade Finance Fraud
Unlawful Internet Gambling: Regulation GG
Accepting Negotiable Instruments
Bank Broker/Dealer Exemptions: Regulation R
Cash Drawer Balancing
Check Fraud
Check Kiting
Convenience Products and Services
Counterfeiting and Forgery
Deposit Products
Deposits and Withdrawals
Fraud at the Teller Station
Future of Retail Banking
Handling Consumer Complaints
Handling Stop Payment
Health Savings Accounts
Insurance Disclosures
Insurance Products
Introduction to Compliance for Front-Line Employees
Introduction to Compliance for Tellers
Issuing Negotiable Instruments
Measuring Depository Branch Performance
Money Handling
New Account ID Procedures (CA Specific)
New Account Representative Training
Non-Deposit Investment Product Sales
Non-Deposit Investment Products
Nonresident Alien
Opening a Deposit Account
Overview of Teller Responsibilities
Prepaid Access
Private Banking
Records Management
Remote Deposit Capture
Robberies
Safe Deposit Boxes
Savings Bonds
Trust Law Basics
Trust Services
Wire Transfers
Active Shooter/Critical Incidents in Financial Institutions
Advertising Compliance
Americans with Disabilities Act
Bank Bribery Act
Business Continuity and Disaster Recovery
Change Management
CISA—Customer Information Security Awareness
Community Reinvestment Act (CRA) for Intermediate Institutions
Community Reinvestment Act (CRA) for Large Institutions
Community Reinvestment Act (CRA) for Small Institutions
Consumer Financial Protection Bureau—CFPB
Consumer Protection Through Accurate and Ethical Advertising-TP
Dodd-Frank Wall Street Reform and Consumer Protection Act
Ethical Dilemmas and the Fight against Mortgage Fraud
Ethics for Bankers
Frauds and Scams
General Data Protection Regulation (GDPR)
Guidelines for an Environmental Risk Program
Insider Trading
Interest Rate Risk Management
Limitations on Interbank Liabilities—Regulation F
Loan Servicing Loss Mitigation
Loans to Executive Officers: Regulation O
Management Overview of the BSA and AML Program
Pretext Calling and Identity Theft
Red Flags of Identity Theft
Safeguarding Customer Information—Gramm-Leach-Bliley
Sarbanes-Oxley Act Overview
Security of Customer Information Guidelines
The Importance of Third-Party Vendor Management
The Telemarketing Consumer Fraud and Abuse Prevention Act
Understanding the FFIEC Final Guidance on Social Media
Unfair, Deceptive or Abusive Acts or Practices for the Financial Institution
Advanced Financial Math
Analyzing Company Cash Flows
Annuities
Beginning Financial Math
Bomb Threats and Other Security Issues
Business Etiquette
Checking Accounts, Share Drafts and Other Transaction Products
Commercial Banks—An Introduction
Community Relations Programs
CPR–AED Training
Delegation Skills
Direct Mail Marketing Techniques
Federal Reserve and Monetary Policy
Financial Institution Regulation
Financial Markets
Fundamentals of Banking II—The Banking Institution
Fundamentals of Banking I—The Banking System
Greening the Office
Home Banking and Bill Paying
Indirect Lending
Introduction to Appraisal
Loans and Credit
Local Promotion and Advertising Programs
Negotiation Skills
Office Safety
Professional Business Dress—Men
Professional Business Dress—Women
U.S. Financial Institutions
Understanding Compliance Regulations
BOD—AML for Directors and Senior Management
BOD—Bank Secrecy Act for Directors and Senior Management
BOD—Board Delegation of Operating Authority
BOD—Board’s Role in Monitoring Performance
BOD—Community Reinvestment Act
BOD—Compliance Management
BOD—Elder Financial Abuse
BOD—Fair Lending Overview
BOD—Flood Insurance
BOD—Loans to Executive Officers: Regulation O
BOD—Preparing for a Compliance Examination
BOD—Restructuring the Financial Services Industry
BOD—Security of Customer Information Guidelines
BOD—Servicemember’s Civil Relief Act
BOD—Unfair, Deceptive, or Abusive Acts or Practices for the Financial Institution
Bank Secrecy Act for Lending Personnel Refresher
Bank Secrecy Act for Management Refresher
Bank Secrecy Act for Operations Personnel Refresher
Bank Secrecy Act for Tellers Refresher
Bank Secrecy Act Refresher
Check 21 Act Overview Refresher
Community Reinvestment Act (CRA) for Intermediate Institutions Refresher
Community Reinvestment Act (CRA) for Large Institutions Refresher
Community Reinvestment Act (CRA) for Small Institutions Refresher
Customer Identification Program (CIP) Refresher
Electronic Funds Transfer Act: Regulation E Refresher
Equal Credit Opportunity Act: Regulation B Refresher
Expedited Funds Availability Act: Regulation CC Refresher
Fair Credit Reporting Act (FCRA) Refresher
Fair Lending Overview Refresher
GLB Privacy (No Opt-Out) Refresher
GLB Privacy (Opt-Out) Refresher
Identity Red Flag Programs Refresher
Office of Foreign Assets Control (OFAC) Refresher
Real Estate Settlement Procedures Act: Regulation X Refresher
Right to Financial Privacy Act (RFPA) Refresher
Safeguarding Customer Information Refresher
Truth in Lending Act: Regulation Z Refresher
Truth in Savings: Regulation DD Refresher
Unfair, Deceptive or Abusive Acts or Practices for the Financial Institution Refresher

Breakthrough

A Borrower’s Right to Privacy in a Mortgage Transaction-TP
Appraisal and Evaluation Interagency Guidelines
Collection Practices and Loan Workouts
Commercial Compliance Overview
Consumer Credit Lending Practices
Consumer Credit Products
Consumer Installment Loan Compliance Overview
Consumer Leasing Act: Regulation M
Consumer Lending Regulations
Equal Credit Opportunity Act: Regulation B
Escrow Accounts and Disclosures
Evaluating Business Loans
Exploring Mortgage Servicing Rules
Exploring Small Servicer Mortgage Servicing Rules
FACT Act Overview
Fair Credit Reporting Act (FCRA)
Fair Debt Collection Practices Act (FDCPA)
Fair Housing Act (FHA)
Fair Lending Overview
Federal Regulation of Real Estate Appraisals
Financial Alternatives for Small Business
Flood Insurance
Home Mortgage Disclosure Act: Regulation C
Home Mortgage Processing and Compliance
Home Purchases, Refinances, and Mortgages
Homeowners Protection Act of 1998—PMI Act
Introduction to Credit Card Regulations
Lending on Commercial Real Estate
Loan Servicing Compliance—Regulation X
Loan Servicing Compliance—Regulation Z
Military Lending Act
Plain and Simple—A Step-By-Step Guide to the New Integrated Disclosures
Private Education Loans (PEL): HEOA and Reg. Z
Raising the Bar: A Guide to the 2014 CFPB Rules
Real Estate Settlement Procedures Act (RESPA): Regulation X
Referral Techniques for Non-licensed Employees
Residential Mortgage A-B-C: Mortgage Regulations
Servicemembers Civil Relief Act (SCRA)
Specific Program Guidelines: FHA, VA, USDA
TILA—Beyond Basics—Certain Home Mortgage Loans
TILA—Closed-End Residential Real Estate Loans
TILA—Home Equity Lines of Credit (HELOC)
TILA—Installment Loans—Non-Real Estate Secured
TILA—Open End Loans/Credit Cards
TILA—Unsecured Open-End Loans
Truth in Lending Act: Regulation Z
Truth in Lending for Loans Secured by Real Estate—Regulation Zs
Affiliate Transactions: Regulation W
Anti-Boycott
Anti-Tying
Automated Clearing House (ACH)
Cash Management Services
Check 21 Act Overview
Deposit Compliance Overview
Deposit Operations Regulations
FBO—Foreign Correspondent Bank Accounts
Federal Deposit Insurance Corporation (FDIC)
Federal Election Campaign Act (FECA)
Fedwire (Reg J)
Foreign Corrupt Practices Act (FCPA)
GLB Privacy (No Opt-Out)
GLB Privacy (Opt-Out)
Methods of International Payments
Overdraft Protection Guidelines and Regulations
Regulation E Error Resolution
Reserve Requirements: Regulation D
Right to Financial Privacy Act (RFPA)
Sweep Account Disclosure Requirements
Truth in Savings: Regulation DD
AML & SAR for Mortgage Lenders and Originators
AML for Customer Service Representatives
AML for Lenders
AML for Operations
AML for Tellers
AML: What Are PEPs?
*Anti-Money Laundering (AML)
*Anti-Terrorism Overview
*Bank Secrecy Act (BSA)
Beneficial Ownership
BSA for Customer Service Representatives
BSA for Lenders
BSA for Operations
BSA for Tellers
BSA/AML Trust
Currency Transaction Reporting
Customer Due Diligence and Enhanced Due Diligence (CDD/EDD)
*Customer Identification Program (CIP)
Elder Financial Abuse
Electronic Funds Transfer Act: Regulation E
Expedited Funds Availability Act: Regulation CC
HIPAA and COBRA for Financial Institutions
Managing OREO
National Bank Trust Activities (Part 9)
Office of Foreign Assets Control (OFAC)
Providing Service to Customers with Disabilities
*Suspicious Activity Reporting
The Importance of Anti-Money Laundering in the Mortgage Profession
Trade Finance Fraud
Unlawful Internet Gambling: Regulation GG
Accepting Negotiable Instruments
Bank Broker/Dealer Exemptions: Regulation R
Cash Drawer Balancing
Check Fraud
Check Kiting
Convenience Products and Services
Counterfeiting and Forgery
Deposit Products
Deposits and Withdrawals
Fraud at the Teller Station
Future of Retail Banking
Handling Consumer Complaints
Handling Stop Payment
Health Savings Accounts
Insurance Disclosures
Insurance Products
Introduction to Compliance for Front-Line Employees
Introduction to Compliance for Tellers
Issuing Negotiable Instruments
Measuring Depository Branch Performance
Money Handling
New Account ID Procedures (CA Specific)
New Account Representative Training
Non-Deposit Investment Product Sales
Non-Deposit Investment Products
Nonresident Alien
Opening a Deposit Account
Overview of Teller Responsibilities
Prepaid Access
Private Banking
Records Management
Remote Deposit Capture
Robberies
Safe Deposit Boxes
Savings Bonds
Trust Law Basics
Trust Services
Wire Transfers
Active Shooter/Critical Incidents in Financial Institutions
Advertising Compliance
Americans with Disabilities Act
Bank Bribery Act
Business Continuity and Disaster Recovery
Change Management
CISA—Customer Information Security Awareness
Community Reinvestment Act (CRA) for Intermediate Institutions
Community Reinvestment Act (CRA) for Large Institutions
Community Reinvestment Act (CRA) for Small Institutions
Consumer Financial Protection Bureau—CFPB
Consumer Protection Through Accurate and Ethical Advertising-TP
Dodd-Frank Wall Street Reform and Consumer Protection Act
Ethical Dilemmas and the Fight against Mortgage Fraud
Ethics for Bankers
Frauds and Scams
General Data Protection Regulation (GDPR)
Guidelines for an Environmental Risk Program
Insider Trading
Interest Rate Risk Management
Limitations on Interbank Liabilities—Regulation F
Loan Servicing Loss Mitigation
Loans to Executive Officers: Regulation O
Management Overview of the BSA and AML Program
Pretext Calling and Identity Theft
Red Flags of Identity Theft
Safeguarding Customer Information—Gramm-Leach-Bliley
Sarbanes-Oxley Act Overview
Security of Customer Information Guidelines
The Importance of Third-Party Vendor Management
The Telemarketing Consumer Fraud and Abuse Prevention Act
Understanding the FFIEC Final Guidance on Social Media
Unfair, Deceptive or Abusive Acts or Practices for the Financial Institution
Advanced Financial Math
Analyzing Company Cash Flows
Annuities
Beginning Financial Math
Bomb Threats and Other Security Issues
Business Etiquette
Checking Accounts, Share Drafts and Other Transaction Products
Commercial Banks—An Introduction
Community Relations Programs
CPR–AED Training
Delegation Skills
Direct Mail Marketing Techniques
Federal Reserve and Monetary Policy
Financial Institution Regulation
Financial Markets
Fundamentals of Banking II—The Banking Institution
Fundamentals of Banking I—The Banking System
Greening the Office
Home Banking and Bill Paying
Indirect Lending
Introduction to Appraisal
Loans and Credit
Local Promotion and Advertising Programs
Negotiation Skills
Office Safety
Professional Business Dress—Men
Professional Business Dress—Women
U.S. Financial Institutions
Understanding Compliance Regulations
BOD—AML for Directors and Senior Management
BOD—Bank Secrecy Act for Directors and Senior Management
BOD—Board Delegation of Operating Authority
BOD—Board’s Role in Monitoring Performance
BOD—Community Reinvestment Act
BOD—Compliance Management
BOD—Elder Financial Abuse
BOD—Fair Lending Overview
BOD—Flood Insurance
BOD—Loans to Executive Officers: Regulation O
BOD—Preparing for a Compliance Examination
BOD—Restructuring the Financial Services Industry
BOD—Security of Customer Information Guidelines
BOD—Servicemember’s Civil Relief Act
BOD—Unfair, Deceptive, or Abusive Acts or Practices for the Financial Institution
Bank Secrecy Act for Lending Personnel Refresher
Bank Secrecy Act for Management Refresher
Bank Secrecy Act for Operations Personnel Refresher
Bank Secrecy Act for Tellers Refresher
Bank Secrecy Act Refresher
Check 21 Act Overview Refresher
Community Reinvestment Act (CRA) for Intermediate Institutions Refresher
Community Reinvestment Act (CRA) for Large Institutions Refresher
Community Reinvestment Act (CRA) for Small Institutions Refresher
Customer Identification Program (CIP) Refresher
Electronic Funds Transfer Act: Regulation E Refresher
Equal Credit Opportunity Act: Regulation B Refresher
Expedited Funds Availability Act: Regulation CC Refresher
Fair Credit Reporting Act (FCRA) Refresher
Fair Lending Overview Refresher
GLB Privacy (No Opt-Out) Refresher
GLB Privacy (Opt-Out) Refresher
Identity Red Flag Programs Refresher
Office of Foreign Assets Control (OFAC) Refresher
Real Estate Settlement Procedures Act: Regulation X Refresher
Right to Financial Privacy Act (RFPA) Refresher
Safeguarding Customer Information Refresher
Truth in Lending Act: Regulation Z Refresher
Truth in Savings: Regulation DD Refresher
Unfair, Deceptive or Abusive Acts or Practices for the Financial Institution Refresher
A Day In the Life Theme: Security Awareness
Appropriate Use of Social Media
Defeating Social Engineers (Advanced)
Defeating Social Engineers (Standard)
Human Firewall Theme: Security Awareness and Literacy
PCI Essentials for Cardholder Data Handlers and Supervisors
Phishing
Protecting Mobile Data and Devices
Security Awareness Essentials
Strongest Link Theme: Security Awareness and Literacy
[SS Fed] Real Estate Settlement Procedures Act – Part I[SS Fed] Real Estate Settlement Procedures Act – Part II[SS Fed] Equal Credit Opportunity Act[SS Fed] Truth-in-Lending Act – Part I[SS Fed] Truth-in-Lending Act – Part II[SS Fed] Truth-in-Lending Act – Part III[SS Fed] Identifying High-Cost Mortgages and Higher-Priced Mortgage Loans[SS Fed] The Loan Originator Compensation Rule[SS Fed] The TILA-RESPA Integrated Disclosure (TRID) Rule Part I[SS Fed] The TILA-RESPA Integrated Disclosure (TRID) Rule Part II[SS Fed] Homeowners Protection Act[SS Fed] The S.A.F.E. Act[SS Fed] Home Mortgage Disclosure Act[SS Fed] Fair Credit Reporting Act[SS Fed] Fair and Accurate Credit Transactions Act[SS Fed] Dodd-Frank Act[SS Fed] USA PATRIOT Act and Bank Secrecy Act[SS Fed] Gramm-Leach-Bliley Act[SS Fed] Mortgage Acts and Practices Rule[SS Fed] E-Sign Act[SS Fed] Privacy Rules[SS Fed] Ability to Repay and Qualified Mortgage Rules[SS Fed] Regulatory Authority[SS Gen] Qualified and Non-Qualified Mortgage Programs[SS Gen] Conventional Mortgages[SS Gen] Non-Conforming Mortgages[SS Gen] VA and USDA Loans[SS Gen] Guidances[SS Gen] Mortgage Loan Products[SS Gen] High-Cost Mortgage Loans[SS Gen] Higher-Priced Mortgage Loans[SS Gen] Reverse Mortgages[SS Gen] Other Loan Products I[SS Gen] Other Loan Products II[SS Gen] Mortgage Loan Terms[SS LO] Completing the Loan Application[SS LO] Verification and Documentation[SS LO] Disclosures[SS LO] Analyzing Borrower Qualifications[SS LO] Borrower Credit Qualifications[SS LO] Qualifying Ratios[SS LO] Ability to Repay and Qualified Mortgages[SS LO] Appraisals[SS LO] Underwriting Review[SS LO] The Title Process[SS LO] Mortgage, Hazard, and Flood Insurance[SS LO] The Closing Process[SS LO] Funding and Servicing[SS LO] Mortgage Calculations[SS LO] Adjustable-Rate Mortgage Loans[SS Eth] Ethical Issues Related to Federal Lending Laws I[SS Eth] Ethical Issues Related to Federal Lending Laws II[SS Eth] Anti-Discrimination in Mortgage Transactions[SS Eth] Mortgage Fraud and Ethical Behavior[SS Eth] Ethical Conduct in the Appraisal Process[SS Eth] Financial Responsibility[SS Eth] Unfair, Deceptive, or Abusive Acts or Practices[SS Eth] Consumer Relationships[SS Eth] Ethical Behavior of Consumers[SS Eth] Fraud Detection, Reporting, and Prevention[SS Eth] Fraud Detection Techniques
Analyzing Personal Financial Statements
Consumer Credit Products
High-Cost Mortgages (HOEPA)
Home Equity (Open-End Credit)
IRS Reporting for Real Estate Transactions
Mortgage Fraud Awareness
Private Mortgage Insurance
Residential Mortgage 1-2-3: Mortgage Process
Reverse Mortgage
Second Lien Real Estate Mortgage Loans/Junior Real Estate Mortgage Loans
Subprime and Predatory Lending
DI—Age
DI—Barriers to Diversity
DI—Cross-Cultural Business
DI—Cultural Diversity
DI—Defamation
DI—Defamation for Managers
DI—Discrimination
DI—Discrimination for Managers
DI—Diversity Awareness
DI—Documentation
DI—Documentation for Managers
DI—Drug-Free Workplace Program
DI—Employees with Disabilities
DI—Employees with Disabilities for Managers
DI—Gender
DI—Harassment
DI—Harassment for Managers
DI—Language
DI—Marital Status
DI—Race, Color and Nationality
DI—Religion
DI—Retaliation
DI—Retaliation for Managers
DI—Sexual Harassment
DI—Sexual Harassment for Supervisors and Managers
DI—Sexual Harassment Refresher
DI—Sexual Orientation
DI—Stereotypes and Assumptions
DI—Veteran Status
DI—Violence and Bullying in the Workplace
DI—Workplace Inclusion
CISA–01—Security System Issues
CISA–02—Passwords
CISA–03—Internet Banking Security
CISA–04—Securing Customer Information
CISA–05—Securing Nonpublic Areas
CISA–06—Information Disposal
CISA–07—PINs
CISA–08—Customer Requests
CISA–09—Interactive Voice Response Systems
CISA–10—Clean Desk Policy
CISA–11—Media and Equipment
CISA–12—Network Component Security
CISA–13—Data Encryption Standards
CISA–14—Remote Access Standards
CISA–15—Laptop and PDA Security
CISA–16—Intrusion Detection and Firewall Security
CISA–17—Virtual Private Network Security
CISA–18—Computer Room Security
CISA–19—File Backup and Storage
CISA–20—PC Software Controls
CISA–21—Virus and Spyware Prevention
CISA–22—Incident Response Program
CISA–23—Social Engineering
CISA–24—Social Media
LE1—Introduction to Management Basics
LE2—Time Management
LE3—Business Writing
LE4—How to Lead and Participate Effectively in Meetings
LE5—Coaching and Feedback
LE6—Leading People Through Change
LE7—Handling Conflict
LE8—Sharpening Your Interviewing Skills
LE9—Managing Multiple Generations at Work
LE10—Introduction to Project Management Concepts
Customer Service
REAL Customer Service 1—Showing Customers You Care
REAL Customer Service 2—Using Language to Serve the Customer
REAL Customer Service 3—Opening the Conversation
REAL Customer Service 4—Diagnosing Customer Needs
REAL Customer Service 5—Responding to Customer Requests
REAL Customer Service 6—Taming Challenging Conversations
REAL Customer Service 7—That’s a Wrap—Closing the Conversation
Cross-Selling
REAL Sales 1—The Other Side of Service
REAL Sales 2—Adding Value Through Cross-Selling
REAL Sales 3—Adding Value Through Up-Selling
REAL Sales 4—Overcoming Resistance
Education Savings Accounts/Coverdell Education Saving Account
Excess IRA Contributions
IRA Beneficiary Options
IRA Contributions
IRA Distributions
IRA Required Minimum Distributions
IRA Rollovers, Transfers and Direct Rollovers
Retirement Planning and Saving
Roth IRA Overview
SIMPLE IRA Basics
Simplified Employee Pension (SEP) Plans
Traditional IRA Overview
Ways to Build Wealth
AML CSR “Is There a Mechanic in the House?”
AML CSR Candelais Industries
AML CSR Current on Currency Transaction Reporting
AML CSR Do Not Open Until…
AML CSR The Temporary Holding Pattern
AML Lenders “Did You Do These Yourself?”
AML Lenders “I’ve Got Friends in High Places!”
AML Lenders Collateral
AML Lenders Me and My Shadow
AML Lenders The French Connection
AML Ops “What’s My Line?”
AML Ops The Pay Off
AML Ops What Kind of Laundering Operation Are You Running?
AML Ops Who Do You Know in the Caymans?
AML Ops Wire You, Wire Me
AML Tellers Do You Have 30 $100s For 150 $20s?
AML Tellers Little Blue Men
AML Tellers Martino’s Tavern & Bank
AML Tellers Wonder Construction
AML Tellers You’re in the Money
BSA CSRs—”Hello, Stranger.”
BSA CSRs—”There’s Gotta be a Better Way!”
BSA CSRs—College Daze
BSA CSRs—Is It or Isn’t It?
BSA CSRs—The Owl’s Cry
BSA Lenders —”What City, Please?”
BSA Lenders —What Will They Think of Next?
BSA Lenders —What’s in the Box?
BSA Ops—Coupon Redemption
BSA Ops—Ghost in the System
BSA Ops—Larry’s Food Mart or Larry’s Laundry?
BSA Ops—Miguel’s Discovery
BSA Tellers—A Little Knowledge is Dangerous
BSA Tellers—Business is Booming
BSA Tellers—Connect the Dots
BSA Tellers—What Are Friends For?
BSA/AML for Trust—Non-Profit or Not
BSA/AML for Trust—Wire the Money to Bolivia
Becoming a Coach: Bringing out the Best in Employees
Becoming a Leader: Communication Techniques that Motivate, Guide and Inspire Employees to Excel
Conducting High-Impact, Low-Stress Performance Reviews
Creating Your Dream Team: How to Harness the Power of Teamwork
Everyone’s Teamwork Role
For Managers … Creating a Positive Workplace: Good Attitudes Are Contagious
Heating Up Your Cold Calls
Hiring Secrets: 12 Tips to Get Candidates to Reveal Their True Selves
How to Resolve Conflict at Work
How to See Opportunity in a Changing Workplace
How to Shine in Difficult Management Situations
Interviewing Techniques That Help You Hire the Best
It’s Business, Not Personal: Taming Emotions in the Workplace
Motivating Employees During Organizational Change
Professional Conduct 101: Vital Skills for New Employees
Solving (Even More) People Problems on the Job
Training to Win: Helping Employees Meet or Exceed Their Goals
You Are the Organization
7 Things Never to Say to Your Customers
Better Business Grammar
Communicating for Results: How to Be Clear, Concise and Credible
Communicating to Reduce Stress on the Job
Communicating with Customers
Communicating with People on the Job
Don’t Shoot the Messenger: Common Workplace Courtesies that Reduce Tension & Lower Stress
Everyone’s Customer Service Role
How to Communicate Clearly and Effectively With Employees
How to Give and Receive Criticism
Listen & Win: How to Keep Customers Coming Back
Make the Connection: How to Be Effective and Productive on the Phone
Mastering Memos
Power Writing: Techniques for Success
Powerful Ways to Persuade People
Solving People Problems on the Job
Speak Like a Pro… and Get a Standing Ovation Every Time
Speaking to One Person or a Roomful: Proven Techniques that Will Make You a Master Communicator
Speaking with Confidence, Clarity and Charisma
Think Like the Customer, Act Like the Owner
Winning Over Even the Most Difficult Customers: Going Beyond Service with a Smile
Building Cooperation: How Everyone Can Win at Work
For Employees … Being Positive in the Workplace: Good Attitudes Are Contagious
Getting Cooperation: Team-Building That Works
Sink or Swim Teamwork: We’re All in This Together
Team-Building Techniques That Work
Achieving Peak Performance on the Job
Arrest that Stress: How to Depressurize Your Work Life
Do it Right the First Time: Paying Attention to Details
Do More in Less Time: Tame Your Workload by Dramatically Increasing Your Productivity
Get Organized and Stay Organized: The 7-Day Plan for Putting Your Work Life in Order
How to Juggle Multiple Priorities
Leading 20-Minute Meetings That Matter
Listening: The Key to Productivity
Managing Stress Before it Manages You
Take Back Your Time: How to Manage Your Workload and Still Have a Life

Contact us for more information!