Your Customers use it. Your competitors use it. Your employees use it. Social media takes the traditional forms of communication and brings them into the online world. In this module, get up to speed on the issues surrounding the use of social media by Customers and employees.

Social engineering — as it relates to information security — is when a person is tricked into cooperating with a hacker due to our inclination to follow certain "social rules." Explore the security system issues you must be aware of to prevent the use of social engineering to breach or compromise security at your institution.

Explore the Interagency Guidance on Response Programs for Unauthorized Access to Customer Information — a program developed to respond to unauthorized access to Customer information, including required notifications.

Learn how to prevent individual PC and file server destruction, as well as unplanned network downtime due to attacks from malicious programs.

Learn how to establish policies for employees' computers that set expectations in relation to unauthorized modifications by authorized users leading to incompatibility issues, viruses, and non-professional usage.

Hard drives, tapes and cartridges are the primary means banks employ for storing confidential operational and Customer data. This module examines the issues around the use of common storage media.

Issues of physical access to hardware are discussed in this module, such as environmental or dual space usage.

Learn more about information security guidelines for VPN use.

Learn about standards for encoding/decoding Customer data.

This module discusses the issues of attempted access from outside hackers and the types of systems used to detect and deter such attempts.