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We understand our clients have unique business requirements, so we created flexible training packages to best meet the needs of your financial institution.
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Communicating with Borrowers Facing Foreclosure
By the end of this course, you will be able to describe RESPA foreclosure requirements and explain requirements of the Protecting Tenants at Foreclosure Act.
20 Minutes
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Disputes and Information Requests
This course provides a refresher on RESPA error resolution procedures and provides an explanation of requirements involved in information requests.
20 Minutes
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Early Delinquent Borrowers
This course provides an overview of the functions of servicer personnel in regards to early delinquent borrowers.
20 Minutes
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Escrows
Refresh your understanding of escrows statements and escrow analysis with this course.
30 Minutes
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Force Placed Insurance
Review force-placed insurance and recall your understanding of force-placed insurance requirements with this course.
15 Minutes
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Introduction to Mortgage Servicing Compliance and Risk Management
This course explains the need for servicing procedures and provides an overview of the 11 other topics in this series.
20 Minutes
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Loss Mitigation Procedures
This course provides a refresher on loss mitigation procedures. By the end of this course, you will be able to describe actions taken on a loss mitigation application submission as well as know how to evaluate all options for loss mitigation.
30 Minutes
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Mortgage Servicing Transfers
This course provides a quick review of responsibilities and compliance requirements regarding mortgage servicing transfers and mortgage transfer disclosures as well as understanding the differences between the two types of disclosures.
15 Minutes
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Payment Processing
This course provides a review of certain mortgage servicing rules regarding periodic statements, how to determine if a loan is a high-cost mortgage, and compliance requirements with payoff statements and credit balances.
15 Minutes
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Private Mortgage Insurance (PMI) Cancellation and Termination
This course provides a review of the Homeowners Protection Act and explains the cancellation of PMI through automatic and requested termination.
15 Minutes