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Package Your Training

We understand our clients have unique business requirements, so we created flexible training packages to best meet the needs of your financial institution.

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  1. Cash Handling Skills – E3

    Whether you are a bank teller, or you manage a team of tellers, keeping your money-handling skills sharp is essential. Revisit how to handle cash properly.

    60 Minutes

    Series: Retail Banking for Banks, Retail Banking for Credit Unions

    Course Type: E3, Online Self-Paced

  2. Bank/Broker Dealer Exemptions – Regulation R – E3

    Comprehending Regulation R can be a daunting task, given its many complexities and levels of conditional requirements. This course provides a general overview of the primary provisions of Regulation R and explores the regulation's historical framework and the different banking and brokerage activities.

    50 Minutes

    Series: Retail Banking for Banks, Retail Banking for Credit Unions

    Course Type: E3

  3. Understanding Compliance Regulations

    Teller will find an overview of the many federal compliance regulations that impact on their job in this course.

    60 Minutes

    Series: Banker's Knowledge, Retail Banking for Banks, Retail Banking for Credit Unions

    Course Type: Online Self-Paced

  4. Opening a Member Account

    Review the laws and regulations that dictate account opening procedures. Learn about account agreement and opening disclosures, member certifications, types of accounts, various forms of ownership, member-identifying information and reporting requirements.

    45 Minutes

    Series: Retail Banking for Credit Unions

    Course Type: Online Self-Paced

  5. New Account Representative Training for Credit Unions

    This course describes the role of the new account representative with emphasis on member service, opening accounts and implementing regulations.

    60 Minutes

    Series: Retail Banking for Credit Unions

    Course Type: Online Self-Paced

  6. National Credit Union Share Insurance Fund (NCUSIF)

    This course reviews the basic rules for National Credit Union Share Insurance Fund (NCUSIF) insurance coverage. It discusses what NCUSIF insurance coverage is, and the coverage details for different types of accounts. 

    10 Minutes

    Series: Retail Banking for Credit Unions

    Course Type: Online Self-Paced

  7. Liquidity Management for Credit Unions

    This course explains the basic concepts of liquidity management and the process of managing the liquidity position of the firm. It discusses cash flow planning, liquid investments and strategy.

    15 Minutes

    Series: Retail Banking for Credit Unions

    Course Type: Online Self-Paced

  8. Home Banking and Bill Paying

    This course describes various types of home banking and bill paying services and why they are popular with clients.

    60 Minutes

    Series: Banker's Knowledge, Retail Banking for Credit Unions

    Course Type: Online Self-Paced

  9. Fraud at the Teller Station

    This course provides tellers with a discussion of how criminals try to commit fraud at the teller station and with the firm's customers/members. The course provides in depth discussions of check fraud, remote checks, identity theft and a number of customers/members frauds.

    60 Minutes

    Series: Retail Banking for Banks, Retail Banking for Credit Unions

    Course Type: Online Self-Paced

  10. Issuing Negotiable Instruments

    This course covers four types of negotiable instruments and the specific procedures and guidelines around issuing and cashing them. Additionally, the course defines five miscellaneous transactions that you may have to process during normal business. 

    60 Minutes

    Series: Retail Banking for Banks, Retail Banking for Credit Unions

    Course Type: Online Self-Paced