Customer Service Introduction - E3
Course Description
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Customer Service
Customer service is about providing value to your customers throughout their entire experience with your institution. This Customer Service series will train your employees on customer service best practices to help you retain your customers, control customer frustration, respond to inquiries more efficiently, and increase your institution’s overall customer satisfaction.
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The Mortgage Lending Series ensures mortgage professionals in your organization understand the critical changes affecting the mortgage industry. To help your organization comply, this series includes courses approved by the National Mortgage Licensing System (NMLS). The curriculum is grouped into categories that mirror the NMLS National Test Content Outline, so you can be confident knowing the course topics are aligned with SAFE Act expectations for non-depositories.
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The Board of Directors Series was designed to assist key individuals with carrying out the responsibilities of their institution’s regulatory compliance and to understand the role they play in serving and overseeing the activities of a banking organization with ease.
