Banking for Beginners is a library of short, pre-recorded courses for the new employee. This training series is designed to help promote a general understanding of banking systems, money, deposit and loan products and other key topics that employees at a financial institution should be familiar with. During the programs, students will be offered a chance to learn about the history of banking as well as what the future may offer. Each course contains a video module, handout in PDF format and a short, 5 question quiz. The average session duration is less than 15 minutes.

Customer service is about providing value to your customers throughout their entire experience with your institution. This Customer Service series will train your employees on customer service best practices to help you retain your customers, control customer frustration, respond to inquiries more efficiently, and increase your institution’s overall customer satisfaction.

Delivering great value to members is about more than just ensuring their satisfaction with your organization's products and services. Member Services courses teach employees how to provide stellar service that will set your institution apart from the competition.