Handling Consumer Complaints – E3
Course Description
This course explains the importance of properly handling consumer complaints in relation to your financial institution’s success and how to develop and implement an effective complaint program.
30 Minutes
Series: Lending Compliance for Banks, Lending Compliance for Credit Unions
Roles: Asset Management, Board of Directors, Commercial, Compliance - External Audit, Compliance - Internal Audit, Human Resources, Mortgage Professionals, Operations & IT, Retail, Wholesale Banking
Course Format: E3
Package: Breakthrough, Expansion