
Handling Consumer Complaints - Microlearning FAST Modules
Course Description
This course explains the importance of properly handling consumer complaints in relation to your financial institution's success and how to develop and implement an effective complaint program.
FAST Modules
- Effective Complaint Programs
- Implementing a Complaint Program
*Each FAST Module is 5-10 minutes in length.
10 Minutes
Roles: Asset Management, Board of Directors, Commercial, Compliance - External Audit, Compliance - Internal Audit, Human Resources, Mortgage Professionals, Operations & IT, Retail, Wholesale Banking
Course Format: Microlearning FAST Modules
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