Loading...

Impactful Communication-Effective Listening

Course Description

What does it mean to actually listen? This skill can be so easy to understand but so difficult to actually implement. Its not only about how the individual makes sure they are listening and seeking to understand but more importantly to ensure the other person knows that they are being listened to. Take it a step further and acknowledge that many are terrible at this skill so it can be hard to be a great listener when the person on the other side can't reciprocate. This leads to misunderstandings, conflicts, etc. Focus on how to help people through the skill of effective listening on this module.
10 Minutes
Series: Impactful Communication
Roles: Asset Management, Board of Directors, Commercial, Compliance - External Audit, Compliance - Internal Audit, Human Resources, Mortgage Professionals, Operations & IT, Retail, Wholesale Banking
Course Format: Online Self-Paced
Package: Breakthrough, Mortgage Complete, Mortgage Edge, Non-Bank Complete

Schedule a demo

An investment in your employees is an investment in the health of your financial institution.

Let us create a unique online training program for you. Fill out the form to be contacted by a Sales Representative.

How can we reach you?

View Related Series

Impactful Communication

The Impactful Communication series provides your employees with communication skills necessary to interact with internal and external clients, both written and verbally. The courses in this series are focused micro-courses covering key learning skills every employee needs to know, including communication rules, effective listening, handling conflict and more.

View Series

BSA and AML Case Studies for Credit Unions

BSA and AML Case Studies provide real-life examples and application of the BSA and AML principals. These are designed to take an employee’s knowledge of the topic and bring it to life in scenarios they may encounter on the job.

View Series

Member Information Security Awareness (MISA)

Critical to any financial institution is protection of customer or member information. Members utilize financial institutions who they trust and all employees are critical to protecting the information of those they serve. This series provides courses for training staff on how to effectively secure and protect this information.

View Series