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Inbound and Outbound Conversations - E3

Course Description

One of the biggest reasons a customer tries to take control is because they have assumed you wonâ„¢t. You can change that assumption by showing that youâ„¢re both competent and capable during inbound conversations and outbound conversations.
7 Minutes
Series: Customer Service
Roles: Asset Management, Board of Directors, Commercial, Human Resources, Mortgage Professionals, Mortgage Closer, Mortgage Loan Originator, Mortgage Lock Desk, Mortgage Processor, Mortgage Servicer, Mortgage Underwriter, Operations & IT, Retail, Wholesale Banking
Course Format: E3

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