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Know Your ËœPathy - E3

Course Description

If youâ„¢re feeling apathetic towards your customerâ„¢s pain points, itâ„¢s time to take a step back and deploy sympathy or empathy. The difference between sympathy and empathy is subtle, but it can be the difference between customer satisfaction and customer disappointment.
5 Minutes
Series: Customer Service
Roles: Asset Management, Board of Directors, Commercial, Human Resources, Mortgage Professionals, Mortgage Closer, Mortgage Loan Originator, Mortgage Lock Desk, Mortgage Processor, Mortgage Servicer, Mortgage Underwriter, Operations & IT, Retail, Wholesale Banking
Course Format: E3

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