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Member Service

Course Description

An important part of every credit union's success is its commitment to member service, as excellent member service can truly differentiate a credit union from its competitors. This course explains why it is important to practice good member (customer) service skills and introduces five tenets of delivering excellent member service.
60 Minutes
Series: Member Services
Roles: Asset Management, Board of Directors, Commercial, Compliance - External Audit, Compliance - Internal Audit, Human Resources, Mortgage Professionals, Operations & IT, Retail, Wholesale Banking
Course Format: Online Self-Paced
Package: Breakthrough

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