REAL Customer Service 1 - Showing Customers You Care
Course Description
Providing a prompt service solution is only one part of the member-service equation. Research has shown that members want a quick solution, but they also want to be treated in a caring manner while their issues are being addressed. Strengthen your relationships with members by learning how to communicate genuine concern during every interaction.
60 Minutes
Series: Member Services
Roles: Asset Management, Board of Directors, Commercial, Compliance - External Audit, Compliance - Internal Audit, Human Resources, Mortgage Professionals, Operations & IT, Retail, Wholesale Banking
Course Format: Online Self-Paced
Package: Breakthrough
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