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REAL Customer Service 2 - Using Language to Serve the Customer

Course Description

Language is powerful ” particularly when helping customers meet requests and resolve issues. Sharpen your verbal skills and leave customers with a more favorable impression of you and the organization you represent.
60 Minutes
Series: REAL Customer Service
Roles: Asset Management, Board of Directors, Commercial, Compliance - External Audit, Compliance - Internal Audit, Human Resources, Mortgage Professionals, Operations & IT, Retail, Wholesale Banking
Course Format: Online Self-Paced
Package: Breakthrough, Non-Bank Complete

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