
REAL Customer Service 2 - Using Language to Serve the Customer
Course Description
Language is powerful - particularly when helping members meet requests and resolve issues. Sharpen your verbal skills and leave members with a more favorable impression of you and the organization you represent.
60 Minutes
Series: Member Services
Roles: Asset Management, Board of Directors, Commercial, Compliance - External Audit, Compliance - Internal Audit, Human Resources, Mortgage Professionals, Operations & IT, Retail, Wholesale Banking
Course Format: Online Self-Paced
Package: Breakthrough
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