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REAL Customer Service 3 - Opening the Conversation

Course Description

You only have one chance to make a good first impression. Increase customer satisfaction by learning how to establish instant rapport on the phone. Discover how to pave the way for customer conversations by delivering a professional opening in an upbeat, happy-to-help tone.
60 Minutes
Series: REAL Customer Service
Roles: Asset Management, Board of Directors, Commercial, Compliance - External Audit, Compliance - Internal Audit, Human Resources, Mortgage Professionals, Operations & IT, Retail, Wholesale Banking
Course Format: Online Self-Paced
Package: Breakthrough, Non-Bank Complete

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