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REAL Customer Service 5 - Responding to Customer Requests

Course Description

Answering member inquiries quickly and correctly shows members that you and your company are ready, willing and able to satisfy their concerns. Find out how to handle members' requests you can't fulfill in a way that demonstrates value.
60 Minutes
Series: Member Services
Roles: Asset Management, Board of Directors, Commercial, Compliance - External Audit, Compliance - Internal Audit, Human Resources, Mortgage Professionals, Operations & IT, Retail, Wholesale Banking
Course Format: Online Self-Paced
Package: Breakthrough

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