REAL Customer Service 5 – Responding to Customer Requests

Course Description

Answering customer inquiries quickly and correctly shows customers that you and your company are ready, willing and able to satisfy their concerns. Find out how to handle customers’ requests you can’t fulfill in a way that demonstrates value.

60 Minutes

Series: REAL Customer Service

Roles: Asset Management, Board of Directors, Commercial, Compliance - External Audit, Compliance - Internal Audit, Human Resources, Mortgage Professionals, Operations & IT, Retail, Wholesale Banking

Course Format: Online Self-Paced

Package: Breakthrough, Non-Bank Complete

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