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REAL Customer Service 7 - That's a Wrap - Closing the Conversation

Course Description

By the close of a member call, you have likely taken the appropriate steps to solve the member's problem or address his or her request. You're not done yet, though! Learn how to handle the rest of the conversation in a way that can help prevent misunderstandings, reduce callbacks and increase member satisfaction.
60 Minutes
Series: Member Services
Roles: Asset Management, Board of Directors, Commercial, Compliance - External Audit, Compliance - Internal Audit, Human Resources, Mortgage Professionals, Operations & IT, Retail, Wholesale Banking
Course Format: Online Self-Paced
Package: Breakthrough

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