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Using Canned Responses - E3

Course Description

Canned responses, while efficient, aren™t a replacement for actual customer service. Spend the time to modify your canned responses and update them as time goes on to ensure that they are meeting the needs of your customers. When you spend time giving your canned responses a personal touch, your customers will feel that those responses are more personal to them.
5 Minutes
Series: Customer Service
Roles: Asset Management, Board of Directors, Commercial, Human Resources, Mortgage Professionals, Mortgage Closer, Mortgage Loan Originator, Mortgage Lock Desk, Mortgage Processor, Mortgage Servicer, Mortgage Underwriter, Operations & IT, Retail, Wholesale Banking
Course Format: E3

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