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What I Can Do - E3

Course Description

Customer satisfaction is important. That™s why we™re working on the 80% of the customer frustration within our control. Instead of making them do things and telling them what we cannot do for them, make their life easier by being proactive and taking control.
6 Minutes
Series: Customer Service
Roles: Asset Management, Board of Directors, Commercial, Human Resources, Mortgage Professionals, Mortgage Closer, Mortgage Loan Originator, Mortgage Lock Desk, Mortgage Processor, Mortgage Servicer, Mortgage Underwriter, Operations & IT, Retail, Wholesale Banking
Course Format: E3

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