Series
Customer Information Security Awareness (CISA) for Banks
Series Description
Critical to any financial institution is protection of customer or member information. Customers utilize financial institutions who they trust and all employees are critical to protecting the information of those they serve. This series provides courses for training staff on how to effectively secure and protect this information.
Recommended for:
- Asset Management
- Board of Directors
- Commercial
- Compliance - External Audit
- Compliance - Internal Audit
- Human Resources
- Mortgage Professionals
- Operations & IT
- Retail
- Wholesale Banking
Included courses
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See Course DetailsReview FAX, e-mail and Internet systems, as well as acceptable use, confidentiality and professional use policies.
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See Course DetailsDiscover best practices for selecting passwords and controlling access to workstations.
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See Course DetailsEstablish best-practice protocols including forced password changes, lockouts and multi-factor (strong) authentication.
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See Course DetailsConsider compliance with the GLBA from a bank IT perspective.
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See Course DetailsLearn about operational issues in non-public areas, including contractor/service personnel, badges and visitor logs.
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See Course DetailsReview the legal requirements that affect different types of documents that contain sensitive information, and the time limits set for shredding and disposal of sensitive information.
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See Course DetailsExplore issues related to Customers' personal identification numbers (PINs), and the banking products and services they permit access to.
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See Course DetailsEstablish procedures for responding to lawfully authorized requests for release of confidential data.
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See Course DetailsHow does the interactive voice response system work? Find out how IDs and PINs ensure system security.
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See Course DetailsExplore instituting a policy that addresses employees' housekeeping habits at work, from how to handle unattended documents and storage media to the document disposal in the waste bin. Shared hardware usage issues are also discussed in this module.
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See Course DetailsHow does your bank remove confidential data from media? Learn about controls you must put in place to ensure all media is properly tracked and destruction is logged.
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See Course DetailsTake a closer look at the types of security issues connected with a bank's network hardware.
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See Course DetailsLearn about standards for encoding/decoding customer data.
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See Course DetailsGain a better understanding of how to enforce remote access standards when working with a service provider.
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See Course DetailsBrush up on laptop- and cell phone-related security issues.
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See Course DetailsThis module discusses the issues of attempted access from outside hackers and the types of systems used to detect and deter such attempts.
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See Course DetailsLearn more about information security guidelines for VPN use.
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See Course DetailsIssues of physical access to hardware are discussed in this module, such as environmental or dual space usage.
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See Course DetailsHard drives, tapes and cartridges are the primary means banks employ for storing confidential operational and Customer data. This module examines the issues around the use of common storage media.
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See Course DetailsLearn how to establish policies for employees' computers that set expectations in relation to unauthorized modifications by authorized users leading to incompatibility issues, viruses, and non-professional usage.
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See Course DetailsLearn how to prevent individual PC and file server destruction, as well as unplanned network downtime due to attacks from malicious programs.
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See Course DetailsExplore the Interagency Guidance on Response Programs for Unauthorized Access to Customer Information ” a program developed to respond to unauthorized access to Customer information, including required notifications.
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See Course DetailsSocial engineering ” as it relates to information security ” is when a person is tricked into cooperating with a hacker due to our inclination to follow certain "social rules." Explore the security system issues you must be aware of to prevent the use of social engineering to breach or compromise security at your institution.
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See Course DetailsYour Customers use it. Your competitors use it. Your employees use it. Social media takes the traditional forms of communication and brings them into the online world. In this module, get up to speed on the issues surrounding the use of social media by Customers and employees.
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