Customer Service
Recommended for:
- Asset Management
- Board of Directors
- Commercial
- Human Resources
- Mortgage Closer
- Mortgage Loan Originator
- Mortgage Lock Desk
- Mortgage Processor
- Mortgage Professionals
- Mortgage Servicer
- Mortgage Underwriter
- Operations & IT
- Retail
- Wholesale Banking
Series Description
Customer service is about providing value to your customers throughout their entire experience with your institution. This Customer Service series will train your employees on customer service best practices to help you retain your customers, control customer frustration, respond to inquiries more efficiently, and increase your institution’s overall customer satisfaction.
Included Courses
- Customer Service Introduction - E3 (6m)
- Customer Service Summary - E3 (4m)
- Helping Upset Customers - E3 (14m)
- Using Canned Responses - E3 (5m)
- Digital Ping-Pong - E3 (5m)
- Proper Email and Chat Etiquette - E3 (4m)
- Inbound and Outbound Conversations - E3 (7m)
- Happy to Help - E3 (4m)
- What I Can Do - E3 (6m)
- Know Your ËœPathy - E3 (5m)
- Etiquette - E3 (8m)
Schedule a demo
An investment in your employees is an investment in the health of your financial institution.
Let us create a unique online training program for you. Fill out the form to be contacted by a Sales Representative.
