Customer Service
Series Description
Customer service is about providing value to your customers throughout their entire experience with your institution. This Customer Service series will train your employees on customer service best practices to help you retain your customers, control customer frustration, respond to inquiries more efficiently, and increase your institution’s overall customer satisfaction.
Courses
- Customer Service Introduction – E3 (6m)
- Customer Service Summary – E3 (4m)
- Digital Ping-Pong – E3 (5m)
- Etiquette – E3 (8m)
- Happy to Help – E3 (4m)
- Helping Upset Customers – E3 (14m)
- Inbound and Outbound Conversations – E3 (7m)
- Know Your ‘Pathy – E3 (5m)
- Proper Email and Chat Etiquette – E3 (4m)
- Using Canned Responses – E3 (5m)
- What I Can Do – E3 (6m)