Member Services
Recommended for:
- Asset Management
- Board of Directors
- Commercial
- Compliance - External Audit
- Compliance - Internal Audit
- Human Resources
- Mortgage Professionals
- Operations & IT
- Retail
- Wholesale Banking
Series Description
Delivering great value to members is about more than just ensuring their satisfaction with your organization's products and services. Member Services courses teach employees how to provide stellar service that will set your institution apart from the competition.
Included Courses
- REAL Customer Service 7 - That's a Wrap - Closing the Conversation (60m)
- Member Service (60m)
- REAL Customer Service 3 - Opening the Conversation (60m)
- REAL Customer Service 5 - Responding to Customer Requests (60m)
- REAL Customer Service 4 - Diagnosing Customer Needs (60m)
- REAL Customer Service 2 - Using Language to Serve the Customer (60m)
- Teller Member Service Standards (60m)
- REAL Customer Service 1 - Showing Customers You Care (60m)
- REAL Customer Service 6 - Taming Challenging Conversations (60m)
Schedule a demo
An investment in your employees is an investment in the health of your financial institution.
Let us create a unique online training program for you. Fill out the form to be contacted by a Sales Representative.
