Member Services
Series Description
Delivering great value to members is about more than just ensuring their satisfaction with your organization's products and services. Member Services courses teach employees how to provide stellar service that will set your institution apart from the competition.
Courses
- Member Service (60m)
- REAL Customer Service 1 – Showing Customers You Care (60m)
- REAL Customer Service 2 – Using Language to Serve the Customer (60m)
- REAL Customer Service 3 – Opening the Conversation (60m)
- REAL Customer Service 4 – Diagnosing Customer Needs (60m)
- REAL Customer Service 5 – Responding to Customer Requests (60m)
- REAL Customer Service 6 – Taming Challenging Conversations (60m)
- REAL Customer Service 7 – That’s a Wrap – Closing the Conversation (60m)
- Teller Member Service Standards (60m)