REAL Customer Service
Series Description
Delivering great value to customers is about more than just ensuring their satisfaction with your organization's products and services. To be a leader in the marketplace, employees at every touch point within your company must go the extra mile and deliver a consistent, world-class experience. Customer Service courses teach employees how to provide stellar customer service that will set your institution apart from the competition.
Courses
- Customer Service (60m)
- REAL Customer Service 1 – Showing Customers You Care (60m)
- REAL Customer Service 2 – Using Language to Serve the Customer (60m)
- REAL Customer Service 3 – Opening the Conversation (60m)
- REAL Customer Service 4 – Diagnosing Customer Needs (60m)
- REAL Customer Service 5 – Responding to Customer Requests (60m)
- REAL Customer Service 6 – Taming Challenging Conversations (60m)
- REAL Customer Service 7 – That’s a Wrap — Closing the Conversation (60m)