Retail Banking for Banks

Learn the basic standards and procedures that apply when you accept or cash checks that are presented at the teller window. The laws and compliance requirements affecting checks are detailed and very important. Because customers/members will present checks on a regular basis, you will need to know basic check law requirements so you can effectively respond to customers'/members' deposit and check-cashing requests. Also, because of an increase in check fraud, accepting checks poses the risk of financial loss for your institution. As a result, your understanding of these rules is essential to minimizing those risks and protecting your institution.

This course introduces you to the basic standards and procedures that apply when you accept or cash checks that are presented at the teller window. Because customers present checks on a regular basis, you will need to know basic check law requirements so you can effectively respond to customers' deposit and check-cashing requests.

Given its many complexities and levels of conditional requirements, comprehending Regulation R can be a daunting task. Get savvy about its four primary provisions, as well as some of the additional exceptions available to banks under the rule, and learn what's next for regulatory agencies and banks.

Comprehending Regulation R can be a daunting task, given its many complexities and levels of conditional requirements. This course provides a general overview of the primary provisions of Regulation R and explores the regulation's historical framework and the different banking and brokerage activities.

Because of the possibility of violent crimes against financial institutions and their employees, understanding how to respond in case of an incident and what steps to take is crucial in protecting employees and consumers against these threats. In addition, it is imperative that you understand your role when addressing other emergency situations.

Whether you are a bank teller, or you manage a team of tellers, keeping your money-handling skills sharp is essential. Revisit how to handle cash properly.

Whether you are a bank teller, or you manage a team of tellers, keeping your money-handling skills sharp is essential. Revisit how to handle cash properly.

This course provides a comprehensive review of the consumer lending market and how consumer loans are made.

Help prevent fraud and money laundering at your financial institution by keeping your account deposit and withdrawal skills sharp.

This course provides tellers with a discussion of how criminals try to commit fraud at the teller station and with the firm's customers/members. The course provides in depth discussions of check fraud, remote checks, identity theft and a number of customers/members frauds.

This course discusses the current and future of the Retail Banking market.

This course explains why handling complaints is so important to a business' success and how to develop and implement an effective complaint program.

Get acquainted with the rules and procedures for accepting and processing stop-payment orders, and learn how stop payment orders affect personal checks, electronic funds transfers and financial institution obligations.

Confused about HSAs? You're not alone. Explore the basic rules for these tax-advantaged medical savings accounts, including establishment, contributions, distributions and annual reporting. Plus, learn about the specific responsibilities of an HSA owner and a custodian or trustee.

Institutions that sell or offer insurance products to consumers need to follow certain regulations. Review laws related to insurance referrals, information disclosure and methods of sale.

Explore the insurance products offered by your institution, learn how to recognize insurance sales opportunities, and uncover ways to obtain and forward quality product referrals.

This course covers four types of negotiable instruments and the specific procedures and guidelines around issuing and cashing them. Additionally, the course defines five miscellaneous transactions that you may have to process during normal business.

This course provides a sophisticated model for how to measure financial institution branch performance.

Review the laws and regulations that dictate account opening procedures. Learn about account agreement and opening disclosures, customer certifications, types of accounts, various forms of ownership, customer-identifying information and reporting requirements.

This course discusses the objective and scope of the Interagency Statement on Retail Sales of Non-deposit Investment Products and how the guidelines are enforced by the regulators.

Get a broad overview of non-deposit investment products, and discover the related procedures and limitations unlicensed branch employees must follow when dealing with them.

This course provides an overview of the basic activities and responsibilities of the teller.

This course provides general knowledge of the prepaid access rule in relation to providers and sellers of prepaid access. It begins by discussing the overall scope of this rule, key definitions, and exemptions. This course also explains the requirements of providers and sellers of prepaid access. Finally, other regulatory considerations will also be addressed.

If your financial institution serves high net worth clients, this course is for you. Explore several types of large value account relationships, the risks they pose to your financial institution, and policies and procedures you can follow to minimize crime associated with these types of accounts.

Gain a deeper understanding of records management, including your role and responsibility for successfully managing the records that you handle at work.

This course explains how to use referral programs to sell non-insured investment products within an insured depository institution.

Gain a better understanding of tellers' compliance responsibilities, and the specific regulations that apply to each job function. Please note: Our assumption for this training is that tellers handle typical window transactions, such as deposits, withdrawals, receiving payments on loan accounts, account transfers, selling cashier's and teller's checks and assisting with balance inquiries.

As tellers, you are one of the key financial institution employees that customers see when they conduct transactions. As such, it is important that you have a basic understanding of the compliance regulatory requirements that affect your job activities.

Remote Deposit Capture (RDC) allows customers/members to scan deposited documents and transmit the digital images to financial institutions for posting and clearing. This course explores issues, considerations and legislation that relates to RDC.

Unfortunately, if you work at a financial institution, you have an increased risk of being a victim of robbery. While such a scenario is highly unlikely, preventing robbery is part of your role at work. Explore common robbery tactics, and get tips about what to do if you find yourself facing this situation.

Unfortunately, everyone who works at a financial institution is a potential robbery victim. While it is a very unlikely scenario, this course teaches the common methods and types of robberies. It also discusses prevention strategies and how to react if a robbery occurs.

Unfortunately, everyone who works at a financial institution is a potential robbery victim. While it is a very unlikely scenario, this course teaches the common methods and types of robberies. It also discusses prevention strategies and how to react if a robbery occurs.

Review generally accepted practices for administrating safe deposit boxes. Note: The common practices covered in this course are presented as examples only - always follow your bank's specific guidelines.

Learn the basics about how to issue and redeem U.S. Savings Bonds.

Get acquainted with the legal framework under which fiduciaries operate on both the state and federal level. Also explore the potential liability fiduciaries face, and learn about the various protective measures in place to manage day-to-day risks.

How do trust services benefit customers/members at your financial institution? Learn about concepts related to trust services and the different types of trusts that exist. Also, find out how to recognize an opportunity to offer trust services to a customer/member at your financial institution.

Teller will find an overview of the many federal compliance regulations that impact on their job in this course.