BCU Webinars Webinar

Coaching Tellers to Excellence

It's a fact: Coaching your tellers decreases teamwork issues, teller drawer outages, compliance/audit infractions and customer dissatisfaction. This webinar teaches managers and supervisors how to improve teller performance with planned and spontaneous coaching. Looking for ways to encourage your tellers to cross-sell and knock it out of the park with sizzling customer service? Join this webinar to find out. Do you wonder if some of your tellers are just showing up instead of stepping up? Get busy putting effective coaching to work on your teller line.

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SKU 70BWUS246072G

What You'll Learn

  • Coaching Definition
  • Coaching Success
  • Potential Roadblocks and Pitfalls to Effective Coaching
  • When to Coach; When to Discipline
  • Understanding Needs

Who Should Attend

If you manage, lead, train tellers or others don’t miss this!