Frequently Asked Questions

Students must complete a minimum of 20 hours of mandatory new license education before taking the NMLS exam. Each state has different requirements, so be sure to review the state mortgage license requirements specific to the states you wish to be licensed in.

For NMLS related questions, please read the official NMLS FAQ page.

OnCourse Learning offers the necessary courses to help you obtain your MLO license, stay licensed, and grow in your mortgage career. Learn more about our course categories:

• New Licensing
• Exam Preparation
• Continuing Education (CE)
• Late CE
• Professional Development

If you are taking a webinar course, you can expect all information (including the webinar link, your Rules of Conduct, and course PDF documents) to be sent to your email the business day prior to the webinar. Make sure to check your junk and spam folders from the email webinar@oncourselearning.com. You will log into your webinar by clicking on the attendee.gototraining.com link that is in the email.

Your Rules of Conduct (ROC) will need to be signed prior to the webinar start time. You will not receive credit for your course if you are late to the webinar, miss a check-in, or if you have not signed your Rules of Conduct prior to the start time. We recommend accessing the webinar at least 15 minutes prior to the start time.

Please note per NMLS compliance that you cannot access this training on a mobile device (tablet or phone).

NMLS requirements specify that in order to maintain licensure, the deadline to complete CE coursework is December 31st of each year, regardless of the date of course purchase. If the December 31 deadline is missed, students will be required to take Late CE to meet and maintain licensing requirements.

Sales
For Mortgage Sales, please submit a Help Ticket or contact our Sales Department:
Phone: (866)-512-9888 (follow prompt for Sales)
Hours: Monday – Friday 8:30AM – 6PM EST

Customer Service
For Customer Service, please submit a Help Ticket or contact our Customer Service Team:
Phone: (866)-512-9888 (follow prompt for Customer Service)
Email: support@oncourselearning.com
Hours: Monday - Thursday, 7:30AM - 7PM CST, Friday, 7:30AM - 6PM CST, Saturday, 9AM - 1PM CST (Email Only)

In order to access your courses, you will need to have internet access. OnCourse Learning supports the following mainstream browsers and versions currently supported by each of the providers listed.

• Google Chrome
• Microsoft Edge
• Microsoft Internet Explorer
• Safari

Please note, in its Functional Specifications for All NMLS Approved Courses, the NMLS includes the following language regarding mobile devices: “NMLS approves online courses for consumption on desktop and laptop computers. NMLS has not established technical requirements for, and has not approved courses for use on, small hand-held electronic devices such as the iPad, iPhone, tablets, phablets, smart phones, etc.”

NMLS approves online courses for consumption on desktop and laptop computers. NMLS has not established technical requirements for, and has not approved courses for use on, small hand-held electronic devices such as the iPad, iPhone, tablets, phablets, smart phones, etc. Courses are not to be marketed that they are approved for taking on such devices other than a desktop or laptop computer.

PrepXL is a comprehensive study tool that is not for state or national credit that can be used on mobile devices such as phones or tablets.

Your company may provide a partner code that can provide a discount to your purchase. If you do not know your partner code, please contact your licensing team for this information. This partner code also creates your account under your company’s specific portal. You will need to log into that portal in order to access your training.

To log into your company’s partner code, navigate to https://www.oncourselearning.com/mortgage/and then click on “Partner Code” at the top right-hand side of the page. Once entered, the next screen will have your company’s name across the top in a green banner. That page can be bookmarked for greater ease of access for future login attempts. You can now log into your account by clicking “LOG IN” in the top right-hand corner of the page.

The 20 Hour SAFE is an online course that you will have to do the reading, assignment, quizzes and final exams. There is an instructor in the course that will follow along with the session should you need help as they are there to assist. The instructor also grades all assignment and unlocks the final exam for the completion of the course.

The course starts at 1:00 PM Eastern Standard Time. You have access to this course for 24 hours, up until the last day.

Once the date and start time for the session that you have signed up for has passed, you are able to login into the course at any time. You have either 7 or 14 days to complete the course material and the final exam to get credit for the course depending on which timeframe you selected. Your progress will be saved exactly where you exit out of the course.

This is not quite a self-paced course:

• Each module unlocks at a certain date and time. Please refer to your Orientation (about 70% the way through) for these times and dates. This means that no matter how far you get in your first module, you will not be able to move onto your second module until 1PM EST on the given date in your Orientation.
• Each module has an overall timer which is the minimum amount of active time required to be in that module. You will not be able to move forward to the next module until this time has elapsed.
• There is a deadline for all assignments in this course. That deadline is on the last day at 6:30PM EST. If this deadline is not met, you will need to start the course over.
• The final deadline is at 11PM EST. If the final is not passed by this time, you will need to start the course over again.
• There is no set time to log into the course; you just can’t access the course before the course is unlocked.

BioSig is an authentication software to verify student identity by drawing a four-character code with your mouse. All course providers are mandated by the NMLS to implement this software in all online self-paced courses in 2016. The software is from a third-party vendor; OnCourse Learning must follow the rules of the third-party vendor when it comes to how the authentication is presented in our courses. OnCourse Learning is not able to offer support with BioSig password resets, but there are plenty of articles and videos to help you go through BioSig on the NMLS Student Authentication page.

Please make sure your first name, last name, and NMLS number are correct in your OnCourse Learning profile. We also recommend you write down your BioSig password after you create it as you will need to draw this password each time you log into your course.

If you fail your BioSig password attempts three times in a row, a box will pop up for you to enter an Authentication Code. This Authentication code will be sent to your email address within five minutes. Please check to verify the authentication code is being sent to the correct email address. Make sure to also check your spam and junk folders for this email. If your first name, last name, and NMLS number have not changed since the last time you logged into course, the email should go to the email you have on file with OnCourse Learning. For additional information, we recommended viewing this instructional video on resetting your password.

This error can happen for two reasons:

1. You have an adblocker such as uBlock or AdBlockPlus installed. You will need to either whitelist ocltraining.com or turn off the adblocking app in order to access the course.

2. The bookmark was corrupted due to going inactive. This can be fixed by clicking "Cancel" when it asks if you would like to continue where you last left off. This will reset the bookmark to the beginning of the module. You can then navigate back to where you were previously by clicking "Menu" and then the last section you were on.

NMLS requirements specify that in order to maintain licensure, the deadline to complete CE coursework is December 31st of each year, regardless of the date of course purchase. If the December 31 deadline is missed, students will be required to take Late CE to meet and maintain licensing requirements.

Making sure a student remains engaged with the content for the duration of any pre-licensing or continuing education course is a requirement of the SAFE Act. As such, NMLS requires that timers be integrated to ensure that student engagement takes place.

This error is generally a caching issue. When you use a browser, it saves some information from websites in its cache and cookies. Clearing them typically fixes certain problems, such as loading or formatting issues on sites and the “URL error.” Learn how to clear your cache

If you have any content-related questions, such as needing a further explanation on a topic or inaccuracies with our content, please email us at mortgageinstructor@oncourselearning.com. Please note that instructors only respond to emails and do not have an extension to call into.

If you have purchased a package with PrepXL material, please note that the material is just practice and does not count towards any state requirements. You can access this training by going to https://prepxl.oncourselearning.com/. Your login information may be different from your OnCourse Learning training. Please give us a call at 1-888-801-1900 for a password reset.

Sales
For Mortgage Sales, please submit a Help Ticket or contact our Sales Department:
Phone: (866)-512-9888 (follow prompt for Sales)
Hours: Monday – Friday 8:30AM – 6PM EST

Customer Service
For Customer Service, please submit a Help Ticket or contact our Customer Service Team:
Phone: (866)-512-9888 (follow prompt for Customer Service)
Email: support@oncourselearning.com
Hours: Monday - Thursday, 7:30AM - 7PM CST, Friday, 7:30AM - 6PM CST, Saturday, 9AM - 1PM CST (Email Only)

After you create an account online and register for a course, the following will serve you the best experience:

• Internet Access
• Internet Browser, such as Chrome, with Flash and Java Script capabilities

Please note, in its Functional Specifications for All NMLS Approved Courses, the NMLS includes the following language regarding mobile devices: “NMLS approves online courses for consumption on desktop and laptop computers. NMLS has not established technical requirements for, and has not approved courses for use on, small hand-held electronic devices such as the iPad, iPhone, tablets, phablets, smart phones, etc.”

Once you have completed your OnCourse Learning courses please allow up to seven days for your completion to be automatically reported to the NMLS. Our typical completion reporting turn-around time is about 24-48 hours after completion.

To complete your pre-licensing requirements after you have completed your course(s), please make sure to enroll in your in-person National Mortgage Test. All information about the in-person test can be found on the NMLS website.

There are two ways to access your certificates:

1. You can access your certificate by clicking on "Show Training" to the right of the course and then scrolling down to click on the medallion icon underneath "Certificate" in your course once you have completed the course.

2. Click "Profile" at the top of the screen or by hovering over your name and then "Transcript" over to the left once on the Profile page. Navigate to your course and right underneath the name of your course will be a link to click on that states "View Certificate".

Students must complete a minimum of 20 hours of mandatory new license education before taking the NMLS exam. Each state has different requirements, so be sure to review the state mortgage license requirements specific to the states you wish to be licensed in.

For NMLS related questions, please read the official NMLS FAQ page.

Sales
For Mortgage Sales, please submit a Help Ticket or contact our Sales Department:
Phone: (866)-512-9888 (follow prompt for Sales)
Hours: Monday – Friday 8:30AM – 6PM EST

Customer Service
For Customer Service, please submit a Help Ticket or contact our Customer Service Team:
Phone: (866)-512-9888 (follow prompt for Customer Service)
Email: support@oncourselearning.com
Hours: Monday - Thursday, 7:30AM - 7PM CST, Friday, 7:30AM - 6PM CST, Saturday, 9AM - 1PM CST (Email Only)

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