In-Course Questions

When does my continuing education (CE) expire?

NMLS requirements specify that in order to maintain licensure, the deadline to complete CE coursework is December 31st of each year, regardless of the date of course purchase. If the December 31 deadline is missed, students will be required to take&nbsp...

Who do I contact for customer service or sales questions?

SalesFor Mortgage Sales, please submit a Help Ticket or contact our Sales Department:Phone: (866)-512-9888 (follow prompt for Sales)Hours: Monday – Friday 8:30AM – 6PM EST Customer ServiceFor Customer Service, please submit a Help Ticket...

Are there any technical requirements to take a course/class?

In order to access your courses, you will need to have internet access. OnCourse Learning supports the following mainstream browsers and versions currently supported by each of the providers listed. Google Chrome Microsoft Edge Microsoft Internet...

What is BioSig?

BioSig is an authentication software to verify student identity by drawing a four-character code with your mouse. All course providers are mandated by the NMLS to implement this software in all online self-paced courses in 2016. The software...

How do I reset my BioSig password?

If you fail your BioSig password attempts three times in a row, a box will pop up for you to enter an Authentication Code. This Authentication code will be sent to your email address within five minutes. Please check to verify the authentication code...

My course is stuck saying "Loading Please Wait." How can I proceed?

This error can happen for two reasons: You have an adblocker such as uBlock or AdBlockPlus installed. You will need to either whitelist ocltraining.com or turn off the adblocking app in order to access the course. The bookmark was corrupted due to...

Why do course modules contain timers?

Making sure a student remains engaged with the content for the duration of any pre-licensing or continuing education course is a requirement of the SAFE Act. As such, NMLS requires that timers be integrated to ensure that student engagement takes place...

What is “URL Error”?

This error is generally a caching issue. When you use a browser, it saves some information from websites in its cache and cookies. Clearing them typically fixes certain problems, such as loading or formatting issues on sites and the “URL error.” Learn...

How do I learn more about the course curriculums?

If you have any content-related questions, such as needing a further explanation on a topic or inaccuracies with our content, please email us at mortgageinstructor@oncourselearning.com. Please note that instructors only respond to emails and do ...

How long will I have access to the pre-licensing course that I purchased?

Access to review the 20 hour pre-licensing material is available for an entire year from the date of purchase, even if you have already completed the course.

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