Popular Questions

What can I expect from a 20 Hour SAFE course?

The 20 hour SAFE is an online course that requires completing all of the readings, assignments, quizzes, and final exam within 7 or 14 days. The instructor is virtual, and will be available throughout the entire session to provide assistance should you...

How do I reset my BioSig password?

If you fail your BioSig password attempts three times in a row, a box will pop up for you to enter an Authentication Code. This Authentication code will be sent to your email address within five minutes. Please check to verify the authentication code...

When can I expect my course to be reported to NMLS?

Once you have completed your OnCourse Learning courses, please allow up to seven days for your completion to be automatically reported to the NMLS. Our typical completion reporting turn-around time is about 24-48 hours after completion.

I'm having trouble accessing my course. What are some troubleshooting tips?

Having trouble accessing your course? Try the following troubleshooting tips to successfully access your course: Our NMLS-approved mortgage courses require the use of a laptop or desktop computer. Do not use mobile devices, such as smartphones or ...

How do I access my Prep xL account?

Visit the Prep xL login page to access your Prep xL training. Your login information may be different from your OnCourse Learning training login. Forgot your password? Visit the password reset page or give us a call at 1-888-801-1900. Note...

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