Rubi AI

How do I use Rubi AI?

Simply click the red icon in the bottom right corner of each webpage and a pop-up box will open. Type your questions to Rubi AI and wait a few seconds as an answer is generated for you!  

What is Rubi AI and how does it work?

Rubi AI is a virtual AI assistant designed to help you navigate MLO compliance – Rubi can help you choose the right courses, point you to helpful resources, or explain our available options. Just type your question, and it will guide you toward the correct options based on your license type, state requirements, and course availability. 

How can Rubi AI help me choose the right course?

Rubi AI can review your situation (like whether you’re renewing your license or getting licensed for the first time) and recommend the courses that fit your needs. Think of it as your personal “purchase advisor” for compliance education. 

Is Rubi AI available 24/7?

Yes! You can ask the AI Agent questions anytime, day or night. 

Can I talk to a real person if I need extra help?

Yes. If your question is more complex, or if you just prefer speaking with someone, you can always reach our customer support team.

How accurate are Rubi AI's recommendations?

The AI Agent is designed to stay up to date with compliance and licensing requirements. However, since rules can vary by state and may change over time, we encourage you to double-check before purchasing. If you’re unsure, please reach out to our team for guidance – oncourselearning.com/mortgage/support.

What if Rubi AI gives me an answer I’m unsure about?

No problem! You can ask the AI Agent to clarify, or you can connect with our team to confirm before you enroll – oncourselearning.com/mortgage/support. 

Can Rubi AI guarantee I’ll stay compliant if I follow its advice?

The AI agent gives strong recommendations based on the latest requirements, but final responsibility for completing the correct courses rests with each student.  

Is my data safe when using Rubi AI?

Yes. Rubi AI operates within a secure, closed system and is committed to protecting user privacy and safeguarding personal information at all times.  Rubi AI may ask for basic details like your state and license type so it can recommend the right courses. It won’t ask for sensitive information like payment details or Social Security numbers. 

Does Rubi AI store my conversations?

Conversations may be stored securely so we can improve the AI Agent and better serve you, but your personal information will never be shared outside of our company. Access our privacy policy here.

Can I give feedback on Rubi AI’s responses?

Yes please! Your feedback helps us improve the AI Agent so it serves you better. Use the "thumbs up" or "thumbs down" feature and type in additional feedback. 

Does Rubi AI know my state’s licensing requirements?

Yes, it has access to current state requirements and NMLS guidelines. We regularly update Rubi AI with the latest course options and compliance rules. However, since compliance can be strict, we recommend checking your education record with the NMLS or contacting our team – oncourselearning.com/mortgage/support.

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