Professional Development Online Self-Paced

Exploring Loan Servicing Rules

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Mortgage servicers play a key role in the U.S. mortgage market, taking responsibility for the day-to-day management of mortgage loans on behalf of lenders and investors. The start of 2014 saw a new era of federal provisions to increase consumer protection in the mortgage market. The Mortgage Servicing Final Rules provide uniform minimum national standards for the industry, applying to all mortgage servicers, regardless of the type of servicer or ownership of the loan. The Rules implement the requirements set out in the Dodd-Frank Act and address other problems prevalent in the mortgage servicing industry. This professional development online course explore the Rules and their requirements, including those related to billing statements and information requests, error resolution, acceptance of payments, and loss mitigation. This professional development online course will also help students to understand policies and procedures, prohibitions, and the exemption for certain small servicers under the new regulations.
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SKU 4306US00390A00

  • 24/7 access to your course online
  • Certificate of completion
  • Prof Dev/Upskilling
  • Mortgage Servicer

What You'll Learn

  • The basic responsibilities of mortgage loan servicers
  • Provisions of the Mortgage Servicing Rules related to notices and disclosures, specifically those pertaining to periodic billing statements, payoff statements, and transfer of servicing
  • Required conduct for mortgage servicers, including requirements related to maintaining policies and procedures, recordkeeping, force-placed insurance, crediting of payments, and error resolution
  • Loss mitigation rules, including requirements for early intervention and prohibited conduct

How it Works

This is an online self-paced course that allows you to study the course material independently and at your convenience. Access to a computer with internet access is required. This course is supported on most computing devices, including desktop and laptop computers, tablets and cell phones.

State Requirements

Professional development courses are not required by any state. These courses are designed to help you advance your career, grow your business and make the commitment to lifelong learning.


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