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Bank Webinars Webinar

New Accounts Study Part 1: Consumer Accounts

We will look at many mistakes that you can make on the basic accounts we open every day. We will also discuss our customer’s life changes like divorce and death. How can we help our customers navigate through their life cycle from birth to death in a way that is safe and compliant for all of us? This program will explore all the regulatory concerns in our customers consumer accounts.

$279.00
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SKU 70BWUS226263G

What You'll Learn

  • Customer Identification Program
  • Customer Due Diligence
  • W9-and W-8 Review of our tax reporting requirements
  • Implementing interest reporting rules on Nonresident Aliens
  • Individual Ownership
  • Joint Ownership
  • Payable on Death
  • Powers of Attorney
  • Removing Names at divorce and death
  • Changing Ownership during our customer’s life cycle
  • Signature Card Danger Zones
  • Disclosures—When to give which disclosures for consumers

Who Should Attend

Customer service representatives, personal bankers, call center representatives, branch managers, tellers, branch operations, and training.

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