Refund Policy

Online Self-Paced Courses:

Refund requests for online self-paced courses must be received in writing or via e-mail by OnCourse Learning within seven (7) business days of the date of purchase. Due to state deadlines and frequent changes in course requirements, no refunds will be issued more than seven (7) business days after the date of purchase. Students requesting a refund after the seven-day refund period may receive a credit equal to the dollar amount of the original purchase to use toward the purchase of a future course. No refunds or credits will be issued if a student has logged into the course. No refunds or credits will be issued after one (1) year from the date of purchase. All credits must be used within 12 months.


Online Instructor-Led Courses:

Refund requests for online instructor-led courses must be received in writing or via e-mail by OnCourse Learning within seven (7) business days of the date of registration AND a minimum of three (3) business days prior to the course start date. After the seven-day refund period or less than three (3) business days prior to the start date, students will be given a credit equal to the dollar amount of the original purchase to use toward the purchase of a future course. No refunds or credits will be issued if a student has logged into the course. No refunds or credits will be issued after one year from the date of purchase. All credits must be used within 12 months.


Live or Webinar Courses:

Refund requests for live or webinar courses must be received in writing or via e-mail by OnCourse Learning within seven (7) business days of the date of registration and a minimum of three (3) business days prior to the course start date. After the seven-day refund period or less than three (3) business days prior to the start date, students will be given a credit equal to 50% of the original purchase to use toward the purchase of a future course. No partial refunds will be issued more than seven (7) business days after registration or less than three (3) business days prior to the start date. No refunds or credits will be issued after one year from the date of purchase. All credits must be used within 12 months.

Note: A $25 processing fee will be charged to anyone who signs up for a live or webinar course within 48 hours of the start of the class.


Live/Webinar Class Change Fee:

Live or webinar class change requests will be honored, at no cost, for all students who inform an OnCourse Learning Financial Services account representative three (3) or more business days prior to the course start date. Rescheduled class dates cannot be guaranteed and will be based on availability.

A $50 rescheduling fee will be charged to any student who changes a Federal continuing education (CE) or pre-license (PE) live or webinar class date or any day of a multiple-day live or webinar class, within three (3) business days of the course start date. Rescheduled class dates cannot be guaranteed and will be based on availability.

A $25 rescheduling fee will be charged to any student who changes a State Law CE or PE live or webinar class date, within three (3) business days of the course start date. Rescheduled class dates cannot be guaranteed and will be based on availability.


Live/Webinar Class Cancellation Policy:

OnCourse Learning reserves the right to cancel any live or webinar course more than 72 hours before the start of the class. An OnCourse Learning representative will make a reasonable effort to notify students of cancellation via phone or e-mail. Students will then be eligible for a full refund of the cost of the course or credit toward another course of equal or lesser value. No partial refunds will be issued. OnCourse Learning will not be held responsible for any expenses incurred due to the cancellation of the course, including without limitation non-refundable flights, hotels or any other related expenses.

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