The Impactful Communication series provides your employees with communication skills necessary to interact with internal and external clients, both written and verbally.  The courses in this series are focused micro-courses covering key learning skills every employee needs to know, including communication rules, effective listening, handling conflict and more.

The Mortgage Compliance Essentials series is exactly that---the bare essentials of compliance in mortgage lending.  Important topics covered include RESPA, TILA and TRID to name a few. Equip yourself with the knowledge you need to achieve success in your lending career.

Bundle includes courses on:

• An overview on Fair Lending Laws
• Borrower's Right to Privacy in Mortgage Transactions
• Real Estate Settlement Procedures Act
• The Equal Credit Opportunity Act
• The Fair Credit Reporting Act
• The Home Mortgage Disclosure Act
• The Homeowners Protection Act
• The Red Flags of Fraud
• The Truth in Lending Act
• TRID, BSA and AML Law
• Unfair, Deceptive or Abusive Acts:

This course is intended to provide you with basic fair lending concepts as well as a general understanding of the fair lending laws’ requirements and the corresponding penalties in breaking these laws.

This course will educate mortgage professionals on mortgage fraud, identity theft, and the dangers that these practices present to consumers and organizations alike.  Students will also learn common indicators of fraudulent and harmful practices, and how to equip themselves to recognize and thwart unlawful transactions.  Students will also gain an understanding of federal efforts to identify and prevent acts of identity theft, learning specific red flags of fraudulent use of consumer information and the steps that they can take in the mortgage process to detect and prevent fraud.

This course explains the money laundering process and educates you about ways to prevent money laundering in your organization.  The Bank Secrecy Act (BSA) helps the United States government combat money laundering and other illegal financial activity.  Within the framework of the BSA, this course also discusses the key elements of an anti-money laundering (AML) compliance program, which is required for all financial institutions.

Mortgage HQ is the all-in-one resource MLOs can trust. Whether you’re a beginner or an experienced MLO, this annual subscription can help you achieve the career success you desire. Get access to our one-stop shop for mortgage industry news and trends, knowledge center of frequently asked on-the-job questions, and daily career tips and advice. You’ll also get access to an extensive library of 100+ career development training courses.

Discriminating against any person, whether the act is large or small, subtle or overt, is a serious ethical failure. With homeownership representing such a significant part of “the American dream” and financial stability across generations, denying a person’s access to credit – or making that access more difficult – based on discriminatory factors is absolutely unacceptable. Though it seems that fair lending should be a given in the marketplace, the federal laws codifying equal access to credit are barely 50 years old – and they have continued to evolve in the decades since their enactment. From inappropriate comments and inquiries to unfairly restrictive underwriting requirements, predatory targeting or exclusion of protected groups, and disparate impact, fair lending continues to present challenges.

Title insurance is one of the most important aspects of the mortgage application process.  Effective mortgage professionals must know how to read and interpret the information on a title commitment in order to determine any potential risks to the borrower or lender and determine what action steps are needed to resolve those risks.  In this course, participants will be introduced to what title insurance is, as well as some of the key terminology used within.  Participants will also be able to review a sample title commitment.

Privacy rights are a significant concern for mortgage professionals who are involved in the solicitation, origination, processing, closing and servicing of mortgage loans.  Multiple laws protect the privacy of borrowers, and violation of these laws can result in serious liability.  This course reviews the privacy laws that protect borrowers from the time they receive a solicitation for a mortgage loan until their loans are repaid.  It also discusses the actions that are necessary to maintain compliance with privacy laws, which are an ongoing concern for mortgage professionals.

This course will focus on the various deeds used to transfer title between entities, as well as the various defects that could appear on title and potential measures that can be taken to cure.

This professional development online course will review the legal and ethical importance of truthful and accurate advertising. It also includes the new accountability standards for entities and individuals. The course will highlight some of the more important legislative changes related to advertising and accountability since the mortgage industry"meltdown." Specific provisions addressed include those under the Truth-in-Lending Act (Regulation Z) and the MAP Rule (Regulation N). The course will also review some examples based on real advertising that has been distributed throughout the consumer marketplace.

This course will focus on essential information about adjustable-rate mortgages, their role in the current mortgage marketplace, and requirements for suitability and disclosures.  Course participants will also learn about available ARM products, adjustments and rate caps, and sample calculations. 

This course will dig into the wide array of defects that could appear on a title commitment and how those are commonly resolved, including some that are encountered less frequently.  Additionally, this course will detail the differences between modular and manufactured homes and the potential title implications of each.

This course provides an overview of the Americans with Disabilities Act (ADA), its purpose, and how its provisions are organized. This course will specifically focus on the requirements of Titles I and III of the ADA. Your financial institution must comply with the employment provisions of Title I and the public accommodations provisions of Title III presented in this course.

Credit report analysis is one of the most basic functions any role in the loan manufacturing process will perform. Mortgage professionals that can read and interpret credit report data are able to clearly counsel borrowers on the status of their mortgage applications, determine actions needed to remediate potential concerns and collaborate with mortgage operations staff on the best course of action to resolve.

In this course, participants will learn the basics of the property appraisal process. This includes a review of the Uniform Standards of Professional Appraisal Practice (USPAP), which govern appraiser conduct, and the entities and regulations that apply to appraisal activities. This professional development online course will also briefly discuss recent changes to federal law that impact appraisal requirements, including standards for providing appraisal reports and related disclosures. Finally, students will learn about the three approaches that professional appraisers use when developing a property valuation, and will explore the appraisal process step by step.

This course provides an overview of self-employment income from C corporations (C corps).  The course includes an explanation of C corps, the tax return documents used for verification, and the process for determining income used for lending purposes through an income analysis.

This course provides students with insights on borrowers who derive their income from an S corporation, including an overview of the tax documents typically needed to approve a borrower and direction on how to properly calculate income.

Accurate income assessment on borrowers with partnership income comes with unique challenges.  This course educates students on the documents that must be collected on borrowers with partnership income, as well as analyzing that documentation in order to accurately calculate income.

Accurately calculating borrower income is a key component of the qualification process. This course educates students on the collection and review of income documents for hourly or salaried borrowers, as well as some red flags to consider when analyzing these documents.

This course is designed to give a broad overview of how the mortgage industry approaches borrowers who are sole proprietors, including collection of income documents, as well as the calculation of income.

Asset verification is one of the key components of the borrower qualification process.  Effective mortgage professionals have a firm understanding of the guidelines around the verification of borrower assets and how to effectively counsel borrowers on what is needed.  In this course, participants will learn about the various asset types typically used in mortgage transactions and how they are documented.

Borrowers with rental properties pose unique challenges to mortgage professionals when it comes to documenting and calculating income.  In this course, participants will learn how to review and calculate rental income.

The Consumer Financial Protection Bureau (CFPB) has the authority to conduct examinations of a number of entities participating in the financial industry, including mortgage professionals. In its comprehensive Supervision and Examination Manual, the CFPB presents nearly 1,000 pages of examination procedures - a daunting prospect for a mortgage professional attempting to learn about the process. This course highlights the portion of the Manual dedicated specifically to examinations of mortgage professionals, breaking down those procedures step by step. From the start of the examination process to the final outcome, this course helps students to understand the goals of a CFPB examination, each step involved, and potential results. This professional development online course allows mortgage originators to gain a clearer understanding of what they may expect if they face an examination, and highlights the importance of maintaining day-to-day compliance to ensure positive examination results, a successful and compliant business, and, most importantly, a low level of potential risk to consumers.

Explore specific requirements and general rules you must follow to ensure the security of customer information.

Complete and accurate mortgage applications reduce the amount of time it takes to originate a mortgage and can help build rapport with fellow mortgage staff members.  This course introduces participants to Section 1 of the Uniform Residential Loan Application (URLA) and the importance of taking an accurate and complete application to reduce pain points later in the loan manufacturing process.

Sections 2 and 3 of the Uniform Residential Loan Application (URLA) contain borrower information that will be critical in determining overall creditworthiness.  Mortgage professionals need to have a firm understanding of these sections so they can effectively counsel borrowers on how to complete them accurately at initial application to minimize the inefficiencies that can result.  This course will provide participants insights and guidance on these sections of the URLA.

Sections 4 and 5 provide important insights to the lender as it relates to the subject property and borrower finances.  Mortgage professionals who understand why this information is important can assist borrowers in properly completing the application and understand any needed documentation to explain unique or specific circumstances.  This course will provide participants insights and guidance on these sections of the URLA.

Sections 6 through 9 provide important acknowledgements which help complete the application process.  Mortgage professionals must understand the rules and their role and responsibility in making sure these sections are completed accurately and completely.  This course will provide participants insights and guidance on these sections of the URLA.

This course is the second of two courses that introduces the topic of human trafficking.  The focus for this course engages the viewer to recognize the various red flags that may be identified based on whether the observable behavior or transaction is human smuggling or human trafficking. Reporting is a key issue; therefore, various aspects will be explored.

The Dynamic Leadership series is designed to help your employees gain the necessary skills to become effective leaders. The courses in this series are focused micro-courses covering key learning skills, including identifying key leadership qualities, how to communicate vision and employee development planning.

In 1974, Congress enacted the Equal Credit Opportunity Act (ECOA) to eliminate discriminatory treatment of credit applicants. ECOA and its regulations, known as Regulation B, are intended to promote the availability of credit to all creditworthy applicants regardless of gender, race, color, religion, national origin, marital status, age, or the fact that the applicant receives income from a public assistance program or has exercised his/her rights under the Consumer Credit Protection Act. This professional development online course provides a review of ECOA's requirements, including protected classes, disclosure requirements, special purpose credit programs, and more. This course will also explores recent disparate impact claims and their effect on the industry.

This course will educate students on the ethical challenges faced by mortgage professionals prior to the market crash, legislation implemented to put a stop to these harmful practices, and how these efforts forever changed the face of the industry.  In addition, students will learn the differences between predatory lending and mortgage fraud and how each presents their own risks to the safety of consumers and organizations alike, as well as various types of fraudulent and harmful practices and what they mean in a mortgage lending context.  Mortgage professionals will learn how to avoid the pitfalls that led to the financial crisis, so they can protect themselves, the organizations they work for, and the welfare of their clients and the industry as a whole.

Mortgage servicers play a key role in the U.S. mortgage market, taking responsibility for the day-to-day management of mortgage loans on behalf of lenders and investors. The start of 2014 saw a new era of federal provisions to increase consumer protection in the mortgage market. The Mortgage Servicing Final Rules provide uniform minimum national standards for the industry, applying to all mortgage servicers, regardless of the type of servicer or ownership of the loan. The Rules implement the requirements set out in the Dodd-Frank Act and address other problems prevalent in the mortgage servicing industry. This professional development online course explore the Rules and their requirements, including those related to billing statements and information requests, error resolution, acceptance of payments, and loss mitigation. This professional development online course will also help students to understand policies and procedures, prohibitions, and the exemption for certain small servicers under the new regulations.

This course addresses the Fair Credit Reporting Act (FCRA) requirements for providing, obtaining, and using consumer credit information

The Fair Debt Collection Practices Act (FDCPA) regulates how debt collection agencies can contact and communicate with consumers. This course discusses the guidelines and regulations set by the FDCPA.

This professional development online course provides participants with an overview of the history and goals of fair lending laws. This includes information about the current requirements of fair lending laws, legislative and regulatory updates, a review of amendments made by the Dodd-Frank Act to fair lending laws, and more. This course has been revised and completely updated to incorporate CFPB rule changes, and provides students with the most up-to-date information available regarding fair lending laws in the mortgage marketplace.

There are many facets to the role of a mortgage loan originator; consumers often depend on loan originators to guide them through their transaction. Loan originators who are new to the field of mortgage lending will also quickly learn that there are many steps to the lending process itself. Successful mortgage loan originators have a firm grasp of the many intricacies of their job, and know the importance of remaining well-informed in order to keep up in this fast-paced industry. This professional development online course will provide new mortgage loan originators with insight into the industry, giving them an opportunity to become familiar with the unique responsibilities and characteristics of the job. Students will also review some basics of the industry itself, to ensure that they are well-equipped with the knowledge necessary to start out on the right foot and find the fast track to success as a mortgage loan originator.

This course looks at federal initiatives aimed at addressing the recent mortgage market crisis. Students will learn about federal efforts to curb harmful practices and create opportunities for struggling homeowners to regain ground and recover from the rampant foreclosures that took place from 2007 to 2011. This professional development online course discusses the circumstances that led to the market crisis, reasons behind the record numbers of foreclosures, and initial steps taken by the federal government to help the industry - and borrowers - bounce back. Areas covered include the Emergency Economic Recovery Act, HAMP, the MARS Rule, and the CFPB's Mortgage Servicing Final Rules. Students will learn the background and details of each law and their applicability in today's rebounding mortgage market.

In this course, participants will review FHA’s 203(k) rehabilitation mortgage program, including a general description of its purpose and the basic requirements.  Participants will explore HUD’s requirements for eligible borrowers and properties, standards to qualify, how funds are handled, and more.

The Adjustable-Rate Mortgage program is a key part of the overall FHA product offering. Mortgage professionals with working knowledge of this program are better able to assist borrowers in solving their mortgage needs. This course will explore some of the key provisions and features of FHA’s Adjustable-Rate program.

The FHA HECM reverse mortgage program provides seniors the ability to tap into the equity they have built in their home as a supplemental income source.  Mortgage professionals need to be aware of the many specific rules and regulations around FHA HECMs so borrowers can be effectively counseled through and beyond loan origination.  This course will review and explore key features of the FHA HECM program.

Changes in the mortgage lending marketplace have returned government lending products to a level of popularity that has not been seen in years.  To stay competitive in the mortgage industry, mortgage professionals must understand government-backed lending programs and how they differ from their conventional lending counterparts.  In this course, participants get an overview of the FHA lending program.

The FHA Streamline Refinance program provides existing FHA borrowers with an opportunity to improve their mortgage loan terms for minimal cost with minimal documentation.  Mortgage professionals who understand the nuances of this program will be able to effectively work with borrowers in helping them to achieve their refinancing goals.  This course will explore some of the key features of the FHA Streamline Refinance program.

This course provides a working knowledge of federal flood insurance requirements.

This professional development online course is a review of HOEPA and its corresponding regulations.  Participants will learn the origins of subprime and predatory lending, review HOEPA and its implementing regulations, requirements, and prohibitions, and review the impact of HOEPA and new lending standards.  Students will also explore high-cost home loan thresholds, homeownership counseling requirements, higher-priced mortgage loan standards, expanded prohibitions, and more.

The human trafficking course bundle provides you with the knowledge about the heinous crimes of human trafficking, human smuggling and arms you with tools to identify and combat these crimes. The first course, Introduction to Human Trafficking, key terms such as human smuggling and human trafficking were defined and differences highlighted. A basic understanding of the types and stages of human smuggling and human trafficking were presented. How human trafficking works was also covered by looking at the mindsets of the trafficker and victim. The focus for this course engages the viewer to recognize the various red flags that may be identified based on whether the observable behavior or transaction is human smuggling or human trafficking. Reporting is a key issue; therefore, various aspects will be explored. 

The Impactful Communication series provides your employees with communication skills necessary to interact with internal and external clients, both written and verbally.  The courses in this series are focused micro-courses covering key learning skills every employee needs to know, including communication rules, effective listening, handling conflict and more.

This introductory course is one of two courses on human trafficking. It will provide an overview of human trafficking and introduce the various aspects of this growing and heinous crime. While many different thoughts about this topic may come to mind, it's important to sift through the myths and truly understand and know what human trafficking looks like and how it operates. In doing so, this may be the best way to combat it.

In early 2013, the CFPB announced a number of changes to federal rules governing the mortgage industry. One of the most anticipated rules issued is the Loan Originator Compensation Rule, which provides guidance for defining and calculating compensation for originators in loan transactions. This professional development online course will provide students with the essential information necessary to understand the Rule, and will provide a review of the regulatory and industry concerns considered by the CFPB in its rulemaking. This professional development online course help participants understand the importance of the Rule and its effect on the mortgage landscape.

This course provides knowledge of the Military Lending Act and its requirements for financial institutions.

The Mortgage Compliance Advantage Series is a comprehensive compliance approach that ensures you are equipped with the knowledge needed to mitigate against risk for both your organization as well as yourself. 

The mortgage industry is undergoing unprecedented change, and the need for trained originators is at its height.  Mortgage personnel are serving in a growing array of roles, and the possibility for continued expansion of these roles is unlimited.  Although technological integration has made it possible for originators to quickly process and complete loan packages electronically, the need for well-trained and educated originators has not faded.  This professional development online course concentrates on the basic concepts and practices related to the loan cycle, and will provide an overview of the process from origination to funding.  Each of the steps of the loan cycle and the legal requirements related to each step will be reviewed.

Mortgage Loan Processing 101 provides an exciting crash course in the basic principles of loan processing. Participants will learn the responsibilities of a loan processor, important elements of the loan application process, the fundamentals of credit scoring, and more. This professional development online course will provide a basic introduction for loan processors that are new to the business, or for those professionals looking for a refresher. Students will have the opportunity to review information relating to automated loan origination and underwriting, including the most commonly used systems, as well as the avenues by which a loan processor may receive a new loan application. In addition, students will take a look at information relating to credit reports, appraisals, and important disclosures required by law. Finally, students will review important responsibilities related to documentation and verification, as well as time management strategies and ethical considerations.

Successful loan originators need a solid grasp of the concepts and calculations required to present clear solutions for their customers. While using a mortgage calculator or other software can be helpful, it is crucial for mortgage professionals to understand the basic concepts behind common loan origination calculations; knowing advanced number concepts allows the loan originator to look more deeply into the benefits of a transaction for the borrower. In this professional development online course, students will explore the fundamental financial calculations of loan origination, including PITI payments, income, DTI and LTV ratios, periodic and per diem interest, and more. Students will learn formulas for these calculations and others, and will apply their knowledge through several interactive scenarios.

Mortgage servicing plays an essential role in the mortgage lending process. Not only do servicers oversee routine servicing, ranging from payment processing, maintaining escrow accounts, and handling error resolution procedures, they also are involved with default servicing and the foreclosure process. This series focuses on regulatory requirements for mortgage servicers that are imperative to execute through policies and procedures.