Mortgage servicers play a key role in the U.S. mortgage market, taking responsibility for the day-to-day management of mortgage loans on behalf of lenders and investors. The start of 2014 saw a new era of federal provisions to increase consumer protection in the mortgage market. The Mortgage Servicing Final Rules provide uniform minimum national standards for the industry, applying to all mortgage servicers, regardless of the type of servicer or ownership of the loan. The Rules implement the requirements set out in the Dodd-Frank Act and address other problems prevalent in the mortgage servicing industry. This professional development online course explore the Rules and their requirements, including those related to billing statements and information requests, error resolution, acceptance of payments, and loss mitigation. This professional development online course will also help students to understand policies and procedures, prohibitions, and the exemption for certain small servicers under the new regulations.