Frequently Asked Questions

Pre-Course Questions

Are There Any Technical Requirements to Take a Course/Class?


Please review our technical requirements page.

What are OnCourse Learning Real Estate School Policies?


Please review our school policies.

What is Your Privacy Policy?


Please review our list of policies.

How Long Do I Have Access to My Course?


You have 6 months from the purchase date to complete your course.1 Once your course is completed we can extend it for an additional 3 months, to study for your state exam.

 

What Are the Proctor Requirements?


If your state’s requirements include a proctored final examination you will need to locate a valid proctor and submit a proctor form to take your final exam. Proctor requirements are based upon what state you are taking your test for. Please see below for standard proctor requirements (please note that AL, AK, NY, and TX have separate requirements):

  • Cannot be related by blood or by marriage.
  • Cannot be anyone who directly benefits from you taking this course
    • Unacceptable: an employer or family member
    • Acceptable: a friend that is unrelated and not affiliated with real estate or appraisal
  • Cannot be affiliated with Real Estate or Appraisal
    • Exceptions to the rule:
      • Real Estate Schools and Appraisal Schools are acceptable;
      • State Certified Instructors of Real Estate or Appraisal are acceptable;
      • Board of Realtors/Board of Appraisers staff members are acceptable

Once you and your proctor have filled out the necessary paperwork located in your “Required Documents” section of your course and submitted the form to proctor@oncourselearning.com, you can expect a turn-around time of 48 hours for us to send your proctor a proctor code to be able to take the exam.

 

Why Am I Receiving an 'Invalid Customer Specified' Error Trying to Log In?


If you are receiving the Invalid Customer Specified error, please make sure that you are logging into the correct website. Many of our students have specific websites they need to log into based on their employer or school. If you have any questions about this issue, please give us a call at 1-800-532-7649.

What Steps Do I Take to Become a Licensed Salesperson?


Students should first complete their required education which varies by state. Students may need to to apply for a state license which can include the passage of a licensing exam, submission of a fingerprinted background check, and the payment of any applicable fees. OnCourse Learning Real Estate assists you in your course and your state agency handles the application, exam and background check.

I Can't Log In With My CareerWebSchool.com Account. What Do I Do?


Visit www.oncourselearning.com/real-estate to register as a new student. 

Who Do I Contact for Customer Support/Sales Questions?


Please submit a Help Ticket or reach out with the information below:

Phone: 800.532.7649

Monday – Thursday: 8:00am to 7:00pm (Central)
Friday: 8:00am to 6:00pm (Central)

Email: support@oncourselearning.com

In-Course Questions 

What is “Error 400”?


An older version of our website is currently downloaded on your browser and the page will not load properly. You will need to clear your cookies and cache in order to resolve this issue.

Chrome
Press Control+Shift+Delete at the same time while your browser is open and the "Clear Browsing Data" prompt will show up. Make sure that the first three options are checked and press "Clear Data". Make sure to reload the page once you have cleared your cache.

Firefox
Click the menu button and select “Options.” Select “Privacy & Security” panel. In the “Cookies and Site Data Section” click on “Clear Data.” Only the “Cached Web Content” box should be checked. Click the “Clear” button. Make sure to reload the page once you have cleared your cache.

Internet Explorer
Press Control+Shift+Delete at the same time while your browser is open and the "Delete brower history" prompt will show up. Remove all of the checks except "Temporary Internet files and website files." Click the “Delete” button. Make sure to reload the page once you have cleared your cache.
  

Who Do I Contact If I Have Content-Related Questions?


For any content related questions, please email us at realestateinstructor@oncourselearning.com. 

How Do I Access PrepXL?


If you have purchased a package with PrepXL material, please note that the material is just practice and does not count towards any state requirements. You can access this training by going to https://prepxl.oncourselearning.com/. Your login information may be different from your OnCourse Learning Real Estate training. Please give us a call at 1-888-801-1900 for a password reset.

 

Post-Course Questions

I Completed My Course. Why Don't I See My Course Certificate?


After you've completed your course you will be prompted for an evaluation of the course. Please make sure your course evaluation has been completed and submitted. After submitting, you should see your Completion Certificate. 



1 It is important for students to be familiar with their state’s requirements. Some states require that students who do not complete within the six month timeframe restart the course from the beginning.

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