OnCourse Learning Real Estate School Policies


 ABOUT US

OnCourse Learning Real Estate’s foundation is rooted in the legacy of our leading professional education brands that have supported and nurtured real estate careers for decades. 

This expertise fuels our commitment to delivering an outstanding online learning experience for every customer looking to begin, advance, and succeed in their profession.  As a nationally approved real estate school, OnCourse Learning Real Estate provides online courses for real estate agents, brokers, appraisers, and home inspectors.  

Our online real estate course catalog is designed to prepare you for your exam, help you become licensed, and maintain your license through continuing education.  Our real estate, appraisal, and home inspection pre-licensing courses satisfy the educational requirements for licensure by the appropriate jurisdictions and adhere to all state licensing requirements. 

 

MISSION

Empower aspiring and accomplished real estate, home inspection, and appraisal professionals with the tools they need to succeed. ​

 

ADMISSION REQUIREMENTS

Admission is open to any qualified applicant. No qualified person may be excluded from enrollment based on sex, race, ethnic origin, or religion.

 

APPLICANTS MUST MEET THE FOLLOWING REQUIREMENTS        

  1. Be at least 18 years of age.
  2. The submission of any required forms (Enrollment Agreements, etc.) as required by state postsecondary
  3. Pay appropriate fees. See ENROLLMENT AND TUITION.

 

SYSTEM REQUIREMENTS

The update system requirements for OnCourse Learning Real Estate’s LMS can be found here.  Course functionality may not work on all tablets and mobile devices, and usage on these devices is not recommended

 

ENROLLMENT AND TUITION

Students may enroll in courses through www.oncourselearning.com/real-estate/ or 800-532-7649.  Certain states require a signed Enrollment Agreement and other disclosures to complete registration. 

Training must be paid in full upon enrollment. 

 

FINANCIAL AID

No financial aid is available for any courses offered by OnCourse Learning Real Estate.

 

REFUND AND CANCELLATION

Course refunds

You have the right to cancel your registration for any reason up to seven (7) calendar days from the date of purchase. Requests for cancellation of a registration must be made by contacting OnCourse Learning Real Estate by phone, fax, or e-mail. The request must be received by OnCourse Learning Real Estate before midnight of the seventh calendar day from the date of purchase. A cancellation fee will be charged to the student to cancel a registration. The cancellation fee is 15% of the total purchase amount.

 

PRODUCT RETURNS AND REFUNDS

Pre-authorization is required for all returns.  Please contact 855-733-7239 with any questions. 

Customer/Products

OnCourse Learning Policy

Individuals

30 days from date of invoice for current titles, old editions, and out-of-print titles

Private Schools

3 months from date of invoice for current titles, old editions, and out-of-print titles

Colleges

6 months for all colleges from date of invoice for current titles and 3 months for old editions and out-of-print titles

Retail

9 months from date of invoice for current titles and 3 months for old editions and out-of-print titles

Schools - K12

6 months from date of invoice for current titles and 3 months for old editions and out-of-print titles

Custom

limited to 20% of invoice quantity on returns, 3, 6 or 9 months from invoice depending on what type of account

Sales (promotions)

Not returnable/Sales Final

10/12 packs

Not returnable/Sales Final

Software/CDs/access codes

Fully returnable if package/seals unbroken

e-books

Not returnable/Sales Final

Invoice Info required

Colleges, Private Schools, Retail & K-12: Yes, if not provided try to locate. If not available, no credit will be issued & books sent back at customer’s expense.

Refund Method

Refunds will be credited toward your account to be used on your next order, unless otherwise specified.

Please allow up to 3-4 weeks for processing.

What needs to be returned for credit

Need copy of packing slip, invoice, and chargeback (if applicable).

Shortages, damages, or defective product claims

Customers must notify us within 30 days to receive a return authorization letter. Customer will then have 14 days from letter date to make a return

Overstock returns or Course Cancellation

Pre-Authorization is needed.

Books must be returned in good condition.

*Products are subject to examination from warehouse Returns Department.

Returns Shipping costs

Customer pays for shipping cost to send books back. Shipping is non-refundable unless, pre-authorized by customer service due to a publisher or warehouse error. If products are not shipped to the correct address provided, credit will be penalized less the shipping cost to ship products to the warehouse. 

NOTE: For students who are residents of ALABAMA, COLORADO, KENTUCKY, NEVADA, OREGON, and WYOMING, the state-specific Enrollment Agreement contains the applicable refund and cancellation policy. 

 

COURSE EXPIRATION AND EXTENSIONS

All course lessons must be completed within 180 days from the date of enrollment.  Course access will expire at midnight on the 180th day after enrollment.  If you are unable to complete your course within the initial 180 days, you will be allowed three 60-day extensions thereafter.[1]  The first extension is free of charge and the second and third may be purchased at $50 each.  The 60-day extension period begins from the date your course originally expires. It is your responsibility to contact your OnCourse Learning Real Estate school coordinator to purchase an extension. It is recommended that you purchase the extension immediately after the course has expired in order to be able to have the full 60 days of the extension.  Access to a course after the extension periods requires re-enrollment.[2]  A discounted re-enrollment fee of 50% of the original purchase price will be charged.

 

EXAMINATION AND GRADING

You must pass the course exam with a minimum score that is set by the Commission Rules in your state. All final exams are accessed via the LMS at the end of your course. If required, you will receive notification that your exam must be proctored. If you fail the first exam you may schedule a second exam no sooner than the next day.[3] Should you fail both exams, you must re-register and repeat the course from the beginning before taking the final exam again. A discounted re-enrollment fee of 50% of the original purchase price will be charged.    

MONITORING PROGRESS

OnCourse Learning Real Estate’s innovative approach is entirely user-driven with a platform that allows learners to progress at their own pace. Learners range from beginners who want to build on their training to veterans who would like a refresher course in best practices. 

OnCourse Learning Real Estate’s learning management system (LMS), OnCourse Direct, emphasizes teaching to mastery and fluency and giving the learner dynamic control of the learning process.

Each module:

  1. begins by stating the learning objectives for that specific module;
  2. frequently assesses with multiple choice questions the extent to which the learner has absorbed the material and met the stated learning objectives;
  3. offers remediation for any items not yet mastered; and
  4. continues remediation until the learner can demonstrate mastery of all items in the instructional content for that module.

No module may be completed until the stated learning objectives have been met.   Students must satisfy the preset criteria for fluency and mastery.

 

COMPLETING THE COURSE

Please refer to the directions on your course home page for specific instructions regarding the completion of your course and the “Introduction” lesson located at the beginning of each course. To receive your Completion Certificate, you must successfully: 

  • Complete all instructional lessons in the course within the prescribed time for cred
  • Pass the final exam if an exam is required.
  • Complete the final affidavit at the end of the course.
  • Complete the end-of–course survey.

 

Mandatory Timing Device and Student Inactivity

Some jurisdictions require that a mandatory timing device be enabled.  This device places a timer in student view that prevents click-through activity and requires the student to be in the course for the minimum time.  Should the student remain inactive for longer than is reasonable without either advancing to the next screen and/or answering the questions which are posed periodically throughout the course, the timer will stop.  This prevents students from logging time during an inactive period of the course.

 

SUPPORT 

INSTRUCTOR SUPPORT

For questions regarding the course content, an instructor will be glad to assist you. Please contact  realestateinstructor@oncourselearning.com.

 

TECHNICAL SUPPORT

For technical assistance, please call Technical Support at 800-743-8703 or email them at techsupport@oncourselearning.com.  Technical Supports is available to provide support during the following times: 

Monday – Thursday:      8:00am to 7:00pm (Central)
Friday:                          8:00am to 6:00pm (Central)
Saturday – Sunday:        Closed

Holidays are an exception to this schedule and times may vary.

 

When you call Technical Support, please be prepared to explain your problem in detail and have access to your computer. To effectively troubleshoot your issue, our technicians begin the call by asking you a series of questions regarding your operating environment. We will need to know what type of computer you are using, the operating system you are using, the version number of your software, etc. Your call may be documented or monitored to help us maintain quality of service standards.

 

COMPLETION CERTIFICATE

OnCourse Learning Real Estate issues electronic certificates unless state regulations require otherwise. 

 

ELECTRONIC CERTIFICATE

Upon completion of all course requirements, a Completion Certificate will be unlocked and can be accessed in your student portal via the clickable image. 

    Example:

 

MANUAL CERTIFICATE

Upon completion of all course requirements, you will receive a Completion Certificate via US Mail. In the event the certificate is lost, a duplicate may be obtained from the OnCourse Learning Real Estate offices.  An administrative fee of $10 will be charged for the duplicate.

 

PROCESSING TIMES FOR MANUAL CERTIFICATES

After you have completed all the lessons on the computer, please allow the following times for processing to receive your Completion Certificate (Note: all times are estimates): 

Scheduling the proctored final exam

3 business days

Mailing of exam from proctor to OnCourse Learning Real Estate

3 days

Grading of Exam and issuing Completion Certificate

3 business days

Receipt of the Completion Certificate by U.S. Mail

3 days

 

IMPORTANT NOTES

  • "Issuing" a Completion Certificate means that we will place the certificate in the U.S. Mail.
  • The processing times above may vary; please plan your schedule accordingly.
  • The proctor cannot fax or email exams, answer sheets, or scores to OnCourse Learning Real
  • Estate and we cannot fax or email Completion Certificates to the studen

 

RECORD RETENTION

Student files are retained for the minimum time required by state regulations.  Online student files are maintained in our cloud-based servers, and paper files are held at our corporate office located at:

OnCourse Learning Real Estate

20225 Water Tower Blvd. 4th Floor

Brookfield, WI 53045 

 

Student records may be requested in writing by the student at any time.  Student records are confidential.  No records will be made available to employers, prospective employers, or other schools unless a written request has been made by the student. 

 

ADMINISTRATIVE OFFICE HOURS 

Administrative offices are open Monday through Friday and are available to provide full student and graduate support during the following times:

Monday – Friday:          8:00am to 6:00pm (Central)
Saturday – Sunday:        Closed

Phone:                          800-532-7649
Email:                          re@oncourselearning.com

Students enrolled in classes held over the weekends and during times not reflected above have access to trainer/trainers for support and other questions that may arise.

 

OnCourse Learning Real Estate will be closed for business the following holidays:

  • New Years Day                            
  • Fourth of July                                                            
  • Thanksgiving                                            
  • Christmas Eve Day                                                
  • New Years Eve Day
  • Memorial Day
  • Labor Day 
  • Day after Thanksgiving
  • Christmas Day

 

UNRESOLVED DISPUTES

Students are expected to address any disagreements or conflict directly with the individual involved in person with a written document outlining the complaint and communication.  After this, if there is no satisfactory resolution, the student may set an appointment by phone to see the school director.  All communications regarding the complaint must be in writing and all meetings and communications will be documented in the student file. Every attempt at a satisfactory resolution will be made. If the complaint cannot be resolved after meeting with the director of the school, the student may contact the licensing board for the state where the school is located.

 

ACADEMIC INFOMRATION 

NON-DISCRIMINATION

OnCourse Learning Real Estate does not discriminate on the basis of race, color, sex, religion, national origin, handicap, or familial status in the establishment of fees, entrance qualifications, or standards for successful completion of any course.

It is expected that students will conduct themselves in a professional manner and demonstrate respect for their instructors and fellow classmates. The school administration reserves the right to terminate a student on any of the following grounds listed below. The termination notice will be in writing citing the reasons for termination. Tuition will be refunded according to the applicable refund policy.

 

Reasons for Termination:

  • Not complying with school rules and regulations.
  • Unprofessional conduct.
  • Unsatisfactory academic progress.
  • Excessive absence or lateness.
  • Failure to pay fees when due.
  • Cheating or falsifying records.
  • Breach of enrollment agreement.
  • Entering school site while under the influence or effects of alcohol, drugs, or narcotics of any kin
  • Carrying a concealed or potentially dangerous weapon.
  • Sexual harassment.
  • Harassment of any kind including intimidation and discriminati

 

DISMISSAL/READMISSION

Students who have been dismissed or terminated may be readmitted at the school director’s discretion.

 

SEXUAL HARASSMENT AND HAZING

The administration of OnCourse Learning Real Estate takes the issue of sexual harassment very seriously. Sexual harassment includes unwelcome sexual advances or offensive comments, gestures, or physical contact of a sexual nature between and/or among students and staff.  Sexual harassment or harassment because of age, race, color, religion, national origin, or disability, will not be tolerated. This includes any kind of intimidation or discrimination. Investigation of such concerns will be undertaken promptly and handled confidentially. Behavior that denigrates the integrity of another student (hazing) will not be tolerated. If a student or employee feels that he or she has suffered a form of discrimination or harassment, the individual should immediately contact a supervisor or school director. Students or staff involved may be subject to termination.

 

ATTENDANCE

To receive credit for a course, you must complete 100% of the course. Under no circumstances will credit be given for courses in which 100% of the lessons were not completed and/or the final exam was not passed. We do not have a leave of absence policy or probationary period.

Additionally, if a course requires a final exam, the student will be required to pass that final exam. Information on the final exam requirements may be found in the Course Instruction Page under the Course Document tab. All pre- licensing and qualifying courses require a final exam. However, for continuing education courses, final exam requirements vary depending on the regulatory requirements by state. Information on the final exam requirements may be found in the Course Instruction Page under the Course Document tab in our LMS.

 

 

 

DISCLOSURES

OnCourse Learning Real Estate, an OCL Real Estate LLC school, makes no representations except as expressly set forth in this catalog, and under no circumstances does OnCourse Learning Real Estate make any claim, promise, or guarantee for employment or state licensure.  

OnCourse Learning Real Estate reserves the right to change courses, start dates, tuition, and to cancel courses. Any changes will be made in accordance with State Board rules and regulations.  The information contained in this policy is true and correct to the best of OnCourse Learning Real Estate’s knowledge.

 

[1] Dependent upon your state’s requirements.  Some states require that students who do not complete within the six-month timeframe restart the course from the beginning.  Contact your school coordinator for details. 

[2] In the event of an extension or re-enrollment, it is the responsibility of the student to verify with a school representative that the course approval is still active.

[3] Dependent upon your state’s requirements.  Some states require that students who fail the final exam on the first try to retake the course.  Additionally, some states may require a longer waiting period between retaking the final exam.  Contact your school coordinator for details.