OnCourse Learning Real Estate School Policies

Instructor Support

 For questions regarding the course content, an instructor will be glad to assist you. An instructor can be reached at  realestateinstructor@oncourselearning.com. For general support, please contact 800-532-7649 or re@oncourselearning.com.


Refund/Registration Cancellation Policy 

You have the right to cancel your registration for any reason up to seven (7) calendar days from the date of purchase. Requests for cancellation of a registration must be made by contacting OnCourse Learning Real Estate by phone, fax, or e-mail. The request must be received by OnCourse Learning Real Estate before midnight of the seventh calendar day from the date of purchase. A cancellation fee will be charged to the student to cancel a registration. The amount of the cancellation fee is 15% of the total purchase amount.


Course Expiration Policy 

All course lessons on the computer must be completed within 180 days from the date of enrollment. Access to the computer lessons will expire at midnight on the 180th day after enrollment. Each student has 90 days to access and review the course content after they have completed the last lesson in a course.


Course Extensions 

If you are unable to complete your course within the initial 180 days, you will be allowed three 60-day extensions thereafter.  The first extension is free of charge and the second and third may be purchased at $50 each.  The 60-day extension period begins from the date your course originally expires. It is your responsibility to contact your OnCourse Learning Real Estate school coordinator to purchase an extension. It is recommended that you purchase the extension immediately after the course has expired in order to be able to have the full 60 days of the extension.


Examination and Grading Policy 

You must pass the exam with a minimum score that is set by the Commission Rules in your state. All final exams are accessed via the LMS at the end of your course. If required, you will receive notification that your exam must be proctored. If you fail the first exam you may schedule a second exam no sooner than the next day. Should you fail both exams, you must re-register and repeat the course from the beginning before taking the final exam again. A discounted re-enrollment fee of $50 will be charged.  Please contact OnCourse Learning Real Estate for additional details.


Requirements for Completing the Course

Please refer to the directions on your course home page for specific instructions regarding the completion of your course and the “Introduction” lesson located at the beginning of each course. To complete the course and receive your Completion Certificate, you must successfully complete the following requirements:

  • Complete all instructional lessons in the course within the prescribed time for credit.
  • Complete the final exam, with a passing score, or final affidavit at the end of the course.
  • Complete the survey at the end of the course to evaluate the instructor support, course content, course delivery, and provide any relevant feedback.


Mandatory Timing Device and Student Inactivity

For jurisdictions that require methods to ensure the student spends the required amount of time completing the course, a mandatory timing device is enabled.  This device places a timer, in student view, that prevents click-through activity and requires the student to be in the course for the mandatory time.  Should the student remain inactive for longer than is reasonable without either advancing to the next screen and/or answering the questions which are posed periodically throughout the course, the timer will stop.  This prevents students from being inactive during the course.



 How Courses Monitor Your Progress

OnCourse Learning Real Estate’s innovative approach is entirely user-driven with a platform that allows learners to progress at their own pace. Learners range from beginners who want to build on their training to veterans who would like a refresher course in best practices.  OnCourse Learning Real Estate sets the industry standard for continuing education and licensure with more than 650,000 real estate professionals beginning their careers or strengthening them using OnCourse learning modules, all of which are online. 

OnCourse Learning Real Estate’s learning management system (LMS), OnCourse Direct, emphasizes teaching to mastery and fluency and giving the learner dynamic control of the learning process.

Each module:

  1. begins by stating the learning objectives for that specific module
  2. frequently assesses with multiple choice questions the extent to which the learner has absorbed the material and met the stated learning objectives
  3. offers remediation for any items not yet mastered
  4. continues remediation until the learner can demonstrate mastery of all items in the instructional content for that module

No module may be completed until the stated learning objectives have been met so the learner must satisfy preset criteria for fluency and mastery. Actual performance is frequently compared to desired performance, which is another way of describing ‘mastery of the content’. Thus, the 

learning objectives — the structured learning process guiding the learner’s progress — and the preset criteria collectively constitute an integrated learning system that leads to mastery. The process becomes one of “TEACHING TO mastery” rather than simply “TESTING FOR mastery.”


Certificate of Completion

  • If an electronic certificate is issued by OnCourse Learning Real Estate:

Upon completion of all course requirements, a certificate of completion will be unlocked and can be accessed in your student portal via the clickable image.


  • If a manual certificate is issued by OnCourse Learning Real Estate:

Upon completion of course, you will receive a Completion Certificate. In the event the certificate is lost, a duplicate may be obtained from the OnCourse Learning Real Estate offices by written request. An administrative fee of $10 will be charged for the duplicate and must be included with the written request.


Processing Times for Manual Certificates

After you have completed all the lessons on the computer, you must allow the following times for processing to receive your Course Completion Certificate (Please note: these times are all estimates): 

  • Scheduling the proctored final exam: 3 business days
  • Mailing of exam from proctor to OnCourse Learning Real Estate: 3 days (estimated)
  • Grading of Exam and issuing Course Completion Certificate: 3 business days 
  • Receipt of the Course Completion Certificate by U.S. Mail: 3 days (estimated)

Important Notes

  • "Issuing" a Course Completion Certificate means that we will place the Certificate in the U.S. Mail.
  • The processing times above may vary, please plan your schedule accordingly.
  • The proctor cannot fax or email exams, answer sheets, or scores to OnCourse Learning Real Estate and we cannot fax or email course completion certificates to the student.


Record Retention

OCL Real Estate LLC DBA OnCourse Learning Real Estate files are held indefinitely, online, in our cloud-based servers and paper files are held at our corporate office, located at:

OnCourse Learning

20225 Water Tower Blvd. 4th Floor

Brookfield, WI 53045 


Technical Support

For technical assistance, please call Technical Support at 1-800-743-8703 or email them at techsupport@oncourselearnin g.com. Technical Support is available Monday – Thursday from 7:30am -

7:00pm (CST), Friday from 7:30am-6:00pm (CST), and Saturday from 9:00am-1:00pm (CST). Holidays are an

exception to this schedule and times may vary.

If you call Technical Support, please be prepared to explain your problem in detail and have access to your computer. To effectively troubleshoot your issue, our technicians begin the call by asking you a series of questions regarding your operating environment. We will need to know what type of computer you are using, the operating system you are using, the version number of your software, etc. Your call may be documented or monitored to help us maintain quality of service standards.


System Requirements

Minimum System Requirements:

  • Internet connection (minimum 56Kbps required, although we highly recommend a high-speed connection such as DSL, cable, or T1)
  • Printer (for course documentation and student affidavit) For Windows PC
  • Intel® Pentium® III 1GHz or faster processor, Intel® Pentium® 4 2GHz or faster
  • Microsoft® Windows® XP, Windows® Vista®, or Windows® 7
  • 512MB of RAM (1GB
  • recommended) For Mac OS
  • Intel Core™ Duo 1.83GHz or faster processor
  • Mac OS X v10.5 or v10.6
  • 512MB of RAM (1GB recommended)


Financial Aid

No financial aid is available for any courses offered by OnCourse Learning Real Estate.


Hours of Operation

Monday thru Friday, 8:00am to 5:00pm (CST) HOLIDAYS (School closed for business)

OnCourse Learning Real Estate will be closed for business the following holidays:

  • New Year’s Day
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving Day
  • Day After Thanksgiving Day
  • Christmas Day


Academic Policies

Non-Discrimination Policy 

OnCourse Learning Real Estate will not discriminate on the basis of race, color, sex, religion, national origin, handicap, or familial status in the establishment of fees, entrance qualifications or standards for successful completion of any course.

It is expected that students will conduct themselves in a professional manner and demonstrate respect for their instructors and fellow classmates. The school administration reserves the right to terminate a student on any of the following grounds. Termination notice will be in writing citing the reasons for termination. Tuition will be refunded according to the applicable refund policy.

  • Not complying with school rules and regulations.
  • Unprofessional conduct.
  • Unsatisfactory academic progress.
  • Excessive absence or lateness.
  • Failure to pay fees when due.
  • Cheating or falsifying records.
  • Breach of enrollment agreement.
  • Entering school site while under the influence or effects of alcohol, drugs, or narcotics of any kind.
  • Carrying a concealed or potentially dangerous weapon.
  • Sexual harassment.
  • Harassment of any kind including intimidation and discrimination.


Students who have been dismissed or terminated may be readmitted at the school director’s discretion.

Drug Free School and Workplace

No student, instructor, or employee may be on the school premises or field/lab site under the influence or in the possession of any controlled substance. As a drug and alcohol-free environment, individuals under the influence or in the possession of any controlled substance will be subject to immediate dismissal/removal. Individuals may request counseling for substance abuse and will be referred to community resources.


There is no smoking within the schools, labs, or offices. Smokers may smoke outside. There is no smoking at the field sites. Smokers may smoke during break across from the site.

Sexual Harassment and Hazing Policy

The administration of OnCourse Learning Real Estate takes the issue of sexual harassment very seriously. Sexual harassment includes unwelcome sexual advances or offensive comments, gestures, or physical contact of a sexual nature between and/or among students and staff.  Sexual harassment or harassment because of age, race, color, religion, national origin, or disability, will not be tolerated. This includes any kind of intimidation or discrimination. Investigation of such concerns will be undertaken promptly and handled confidentially. Behavior that denigrates the integrity of another student (hazing) will not be tolerated. If a student or employee feels that he or she has suffered a form of discrimination or harassment, the individual should immediately contact a supervisor or school director. Students or staff involved may be subject to termination.

Attendance Policy 

To get credit for a course, you must complete 100% of the course. Under no circumstances will you receive any credit for courses in which 100% of the lessons were not completed and/or the final exam was not passed. We do not have a leave of absence policy or probationary period. 

Additionally, if a course requires a final exam, the student will be required to pass that final exam. Information on the final exam requirements may be found in the Course Instruction Page under the Course Document tab. All pre- licensing and qualifying courses require a final exam. However, for continuing education courses, final exam requirements vary depending on the regulatory requirements by state. Information on the final exam requirements may be found in the Course Instruction Page under the Course Document tab. 

Enrollment Policy

Students may enroll in our courses at any time by going to websites or by calling our enrollment office at 800-532-7649. Our enrollment policy allows students 180 days to complete the course and applicable exam with the option to purchase additional time (unless it is not permissible by your state licensing board). Extensions may be purchased in monthly increments for $50. Students must complete all coursework within one year of enrollment. If for any reason a student must retake the course, the re-enrollment fee is 50% off the original course cost. All students must be at least 18 years of age and have either a high school diploma or its equivalent in order to receive credit for our courses. Please note that some states have shorter lengths of time available to complete courses. Contact your state licensing board to ensure that you have the most up-to-date information.