Compliance Connection Newsletter – Fall 2020

Fall 2020
Businesses are looking for ways to reopen as safely as possible for employees and clients. Financial institutions are no exception. Guidance from the Center for Disease Control (CDC) and the Occupational Safety and Health Administration (OSHA) will help financial institutions reopen safely.

Visit our Pandemic Preparedness & Recovery Guide for more COVID-19 recovery resources.
You’ve got goals and we’ve got the tools.

Introducing Mortgage HQ. Help retain your employees by empowering them with the tools to grow, learn and earn with this all-in-one mortgage training solution.
We will be rolling out new enhancements to the learning management platform (LMS) in order to make it more accessible to people with disabilities in compliance with Web Content Accessibility Guidelines (WCAG) as well as improve the overall student experience. These enhancements will make the navigation, interface and content easier to see and hear, improve interactivity and ensure the content can be interpreted by web browsers and assistive technologies.
Updates for Banks and Credit Unions:
  • FinCen Adds FAQs on CDD Requirements
  • Joint Statement on BSA/AML Enforcement

Mortgage Updates:
  • Here are 2020’s Hottest Housing Markets According to Zip Code
  • Fed’s New Inflation Policy May Lead to Higher Mortgage Rates
Thanks to COVID-19, we’re being pulled and stretched in ways we never imagined. Many have never been taught to deal with the kind of pressures and complexity we’re facing now. That’s why it’s so important to build resilience.

We’re thrilled to announce that Sandy Asch, TEDx Speaker & Best-Selling Author, is leading a 3-part webinar series: How to Lead Successfully in a Complex, Uncertain Workplace.
Benefits of Partnering with FinTech

Today we are seeing more partnerships between financial institutions and financial technology companies (FinTech) than ever. Over the past few years collaboration has emerged forming partnerships that create a win-win-win for financial institutions, FinTech and consumers alike.
3 Insights to Effective & Meaningful Training for Gen Z in Financial Institutions

Gen Z entered the workforce about two years ago. This article discusses three insights on how L&D can make training more meaningful for this generation.
Social Media Risks for Mortgage Lenders

Do you know your social media risks? As a mortgage lender, to some varying degree, the use of social media is in your toolkit to engage customers, connect with potential new ones through marketing and others.
How to Jump-Start a Diversity and Inclusion Initiative in the Workplace

Diversity is more than just skin color or cultural differences. In this article, you will learn how to jump-start a diversity and inclusion initiative.
The Foundation of Good Communication

Is your mortgage team listening to what customers have to say? Customers love good listeners. The more your team learns to pause and let customers talk, the deeper they'll get to uncover a need to help them. Check out this Dale eMinute learning topic and more inside Mortgage HQ: All-in-One Training Solution.
Bank and Credit Union Trainers Virtual Summit
Fall 2020: Supercharge Your Presentations
Tuesday, October 27  |  10:00 am – 1:00 pm CT

October 19 -21, 2020

Denver, CO
May 19-21, 2021