Home/The Need for Human Interaction in the Digital Mortgage Experience

The Need for Human Interaction in the Digital Mortgage Experience

In today’s world, customers have come to expect a digital experience from their lending institution. The mortgage application process is no
longer pen and paper. It’s digital signatures, loan status portals and affordability calculators. It’s no longer whether customers want digital
tools. It’s a matter of when and how.

Is human interaction still needed with the advancement of the digital mortgage experience? The answer is yes.

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2020-06-30T08:57:53-06:00