Shadow-training is a common technique used in financial institutions to train new employees. It involves pairing a new employee with an experienced employee who acts as a mentor and guides the new employee through the various tasks and responsibilities of the job. While shadow-training can be beneficial in many ways, it also has some drawbacks that must be considered.
Benefits of Shadow-Training:
- Hands-on Experience: Shadow-training provides new employees with the opportunity to learn by doing. They get hands-on experience and can observe experienced employees performing their duties.
- Faster Learning: Shadow-training can accelerate the learning process as new employees are able to observe and learn from experienced employees who have already mastered the job.
- Improved Customer Service: Shadow-training can help new employees to better understand the needs and expectations of customers. They can learn how to provide excellent customer service by observing experienced employees who have developed these skills over time.
- Improved Employee Retention: Employees who receive shadow-training are more likely to stay with the company for longer periods of time. This is because they feel more comfortable and confident in their job duties and are less likely to experience frustration or confusion.
Drawbacks of Shadow-Training:
- Time-Consuming: Shadow-training can be time-consuming for both the new employee and the experienced employee who is acting as a mentor. This can take away from other important tasks and responsibilities.
- Limited Exposure: Shadow-training may not expose new employees to all aspects of the job. This can result in gaps in knowledge or experience that can only be filled by additional training.
- Limited Independence: Shadow-training can make new employees overly reliant on their mentor. They may struggle to perform tasks independently, which can hinder their growth and development.
- Personality Clashes: There may be personality clashes between the new employee and their mentor, which can create tension and conflict.
Shadow-training can be an effective way to train new employees in financial institutions. It provides hands-on experience, faster learning, improved customer service, and improved employee retention. However, it also has some drawbacks, including being time-consuming, providing limited exposure, limiting independence, and potential personality clashes. Financial institutions must consider both the benefits and drawbacks of shadow-training when deciding whether to use this technique to train new employees.