5 Ways Training Can Provide Employee Engagement During Social Isolation

With the entire country social distancing, going digital has now become more of the norm. It’s not surprising that organizations are struggling to drive employee engagement during social isolation. While going digital definitely has benefits, it also comes with some cons. Without the face-to-face time, employees are at risk of losing engagement. Leveraging the downtime with opportunities that connect employees to their job and to each other will drive employee engagement.

Why is an engaging training program important?

The coronavirus has many of us self-isolating. Just as many of us are worried about keeping in touch with our loved ones, leaders are concerned about staying connected with their staff. With traditional in-person training not a current option, organizations need to adapt.

Related Resource: A Financial Service Guide to COVID-19

Leaders need to start preparing now for when their lobbies reopen. To do that, they will need active and engaged employees. Employees who are actively engaged, are 4x more likely to stay with the company.

Now is the time to rev up your training programs; make sure you have the right kind of training and to keep your employees engaged. We have 5 ways financial institutions can do just that.

Employee engagement

5 Ways to Use Training to Drive Employee Engagement during Social Isolation

One size doesn’t fit all

The best training is tailored to the audience. Tellers, lenders, the mortgage team – they all have different roles and different needs. Training on specific topics directly related to a role have a much higher success rate. Offer personal development learning in areas where your employee has shown some interest. Not sure what would be the best fit? Ask or give them a few options to select from. Providing learning opportunities within their interest results in employees who are 66% more engaged and learn 25% faster.

Avoid the overload trap

It’s easy to get overzealous and provide a full day of training, covering all the details. This turns into a common story of too much information that didn’t transfer to learning. Adults learn best with bite-sized information focused on what they need to know to do their job. Provide smaller chunks of training over several days.

Offer new, fresh courses

We know that training can be dry and repetitive, let’s face it – boring. But it doesn’t have to be. Using training as a way to stay engaged during social isolation should be fun. OnCourse Learning is revolutionizing the way financial institutions are providing compliance training and personal development.

Related Resource: Introducing OnCourse Unplugged

Connect after the training

We are all lacking face-to-face time right now. When an employee completes virtual training, take the opportunity to reach out to them. Jump on the phone or better yet a video conference. Ask what parts of the course(s) they connected with, and what didn’t.

Leverage your partners

You don’t have to do it all. Training partners, who specialize in financial compliance training, offer an effective, high quality way to strengthen your existing program. These partners monitor regulation changes and provide the most up-to-date training information, saving you time and increasing impact. It can also be a fast way to add multiple training formats.

5 Ways to Use Training to Drive Employee Engagement during Social Isolation

One size doesn’t fit all

The best training is tailored to the audience. Tellers, lenders, the mortgage team – they all have different roles and different needs. Training on specific topics directly related to a role have a much higher success rate. Offer personal development learning in areas where your employee has shown some interest. Not sure what would be the best fit? Ask or give them a few options to select from. Providing learning opportunities within their interest results in employees who are 66% more engaged and learn 25% faster.

Avoid the overload trap

It’s easy to get overzealous and provide a full day of training, covering all the details. This turns into a common story of too much information that didn’t transfer to learning. Adults learn best with bite-sized information focused on what they need to know to do their job. Provide smaller chunks of training over several days.

Offer new, fresh courses

We know that training can be dry and repetitive, let’s face it – boring. But it doesn’t have to be. Using training as a way to stay engaged during social isolation should be fun. OnCourse Learning is revolutionizing the way financial institutions are providing compliance training and personal development.

Related Resource: Introducing OnCourse Unplugged

Connect after the training

We are all lacking face-to-face time right now. When an employee complete virtual training, take the opportunity to reach out to them. Jump on the phone or better yet a video conference. Ask what parts of the course(s) they connected with, and what didn’t.

Leverage your partners

You don’t have to do it all. Training partners, who specialize in financial compliance training, offer an effective, high quality way to strengthen your existing program. These partners monitor regulation changes and provide the most up-to-date training information, saving you time and increasing impact. It can also be a fast way to add multiple training formats.

Will virtual training stick around?

Once the pandemic lifts, will banks go back to the traditional way of doing things? Perhaps. There is always value in having face-to-face training and teaching. One thing doesn’t change, training helps to drive employee engagement during social isolation.

Banks, credit unions, mortgage brokers are already taking a lot of their training online. Some predict that the future of how we do things will be forever changed as a result of COVID-19. Where there was a lot of fear and uncertainty around the digital transformation, we were thrown in and forced to give it a try. Digital training gives leaders options and employees fun ways to learn and develop their professional skills.

Additional webinars related to Virtual Training include:

By |2020-04-01T10:49:24-06:00March 27th, 2020|Bank, Credit Union, Financial Services|0 Comments

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