When regulations tighten and employee engagement wanes, compliance training can feel like a check-the-box burden. But for Citadel Credit Union, it became an opportunity to build a stronger, smarter team.
To meet Fair Lending training requirements quickly—and meaningfully—Citadel partnered with OnCourse Learning to roll out a custom Live Private Class series. The result? Seven tailored, instructor-led sessions that reached 600+ employees, increased awareness, and set a new standard for training effectiveness.
What to expect in this case study:
Explore how one of Pennsylvania’s largest credit unions tackled a major training challenge and walked away with long-term wins.
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Engaged 600+ Employees in Just 30 Days: Efficient scheduling, in-person sessions, and full attendance.
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Turned Compliance into Conversation: Industry expert Carl Pry’s real-world approach made Fair Lending relatable and unforgettable.
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Boosted Confidence Across Teams: Staff now pause, reflect, and collaborate before making key lending decisions.
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Secured a Long-Term Training Partner: With annual sessions locked through 2029 and plans to expand, Citadel is just getting started.
See how Citadel aligned people, process, and partnership to create a scalable training solution.
