How to Get Support:

  1. The technician tells you a 6-digit code.
  2. Type the code in the box labeled Enter your 6-digit code.
  3. Click Start Download. You are asked to download the Support-LogMeInRescue.exe applet.
  4. Click Run to download the applet. The applet download should take about 15 to 30 seconds.
  5. Click Run to execute the applet.
  6. Once the applet is running, wait for the technician to activate your session.
  7. You may be asked to give the technician permission to perform certain actions. Click Yes to grant permissions, or No to deny.

Enter your 6-digit code