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Package Your Training

We understand our clients have unique business requirements, so we created flexible training packages to best meet the needs of your financial institution.

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  1. Cash Handling Skills – E3

    Whether you are a bank teller, or you manage a team of tellers, keeping your money-handling skills sharp is essential. Revisit how to handle cash properly.

    60 Minutes

    Series: Retail Banking for Banks, Retail Banking for Credit Unions

    Course Type: E3, Online Self-Paced

  2. Bank/Broker Dealer Exemptions – Regulation R – E3

    Comprehending Regulation R can be a daunting task, given its many complexities and levels of conditional requirements. This course provides a general overview of the primary provisions of Regulation R and explores the regulation's historical framework and the different banking and brokerage activities.

    50 Minutes

    Series: Retail Banking for Banks, Retail Banking for Credit Unions

    Course Type: E3

  3. Understanding Compliance Regulations

    Teller will find an overview of the many federal compliance regulations that impact on their job in this course.

    60 Minutes

    Series: Banker's Knowledge, Retail Banking for Banks, Retail Banking for Credit Unions

    Course Type: Online Self-Paced

  4. Fraud at the Teller Station

    This course provides tellers with a discussion of how criminals try to commit fraud at the teller station and with the firm's customers/members. The course provides in depth discussions of check fraud, remote checks, identity theft and a number of customers/members frauds.

    60 Minutes

    Series: Retail Banking for Banks, Retail Banking for Credit Unions

    Course Type: Online Self-Paced

  5. Issuing Negotiable Instruments

    This course covers four types of negotiable instruments and the specific procedures and guidelines around issuing and cashing them. Additionally, the course defines five miscellaneous transactions that you may have to process during normal business. 

    60 Minutes

    Series: Retail Banking for Banks, Retail Banking for Credit Unions

    Course Type: Online Self-Paced

  6. Cash Handling Skills

    Whether you are a bank teller, or you manage a team of tellers, keeping your money-handling skills sharp is essential. Revisit how to handle cash properly.

    60 Minutes

    Series: Retail Banking for Banks, Retail Banking for Credit Unions

    Course Type: Online Self-Paced

  7. Deposit Products and Services

    Help prevent fraud and money laundering at your financial institution by keeping your account deposit and withdrawal skills sharp.

    60 Minutes

    Series: Retail Banking for Banks, Retail Banking for Credit Unions

    Course Type: Online Self-Paced

  8. Handling Consumer Complaints

    This course explains why handling complaints is so important to a business' success and how to develop and implement an effective complaint program.

    30 Minutes

    Series: Retail Banking for Banks, Retail Banking for Credit Unions

    Course Type: Online Self-Paced

  9. Handling Stop Payments

    Get acquainted with the rules and procedures for accepting and processing stop-payment orders, and learn how stop payment orders affect personal checks, electronic funds transfers and financial institution obligations.

    60 Minutes

    Series: Retail Banking for Banks, Retail Banking for Credit Unions

    Course Type: Online Self-Paced

  10. Health Savings Accounts

    Confused about HSAs? You're not alone. Explore the basic rules for these tax-advantaged medical savings accounts, including establishment, contributions, distributions and annual reporting. Plus, learn about the specific responsibilities of an HSA owner and a custodian or trustee.

    90 Minutes

    Series: Retail Banking for Banks, Retail Banking for Credit Unions

    Course Type: Online Self-Paced