Customer service is about providing value to your customers throughout their entire experience with your institution. This Customer Service series will train your employees on customer service best practices to help you retain your customers, control customer frustration, respond to inquiries more efficiently, and increase your institution’s overall customer satisfaction.

11 courses | 4-14 Minutes Each

Hiring the right talent is a very difficult task that has a huge impact on how your business runs now and for the future. Making the wrong choice could sink your company. Making the right choice could elevate it to new heights. The Rockstar Recruiting series will help nail the planning process so you have the right timeline and the time to execute the plan to ensure you are bringing in top talent to your organization.

Your wealth management professionals help customers make wise investments – it’s time you invest in them.

Personalize your student e-learning experience through our new adaptable courseware. This courseware adapts to the student’s knowledge proficiency by allowing them to skip courseware in which they already show proficiency and put a laser focus on areas of opportunity. These adaptive courses have all of the elements of our effective, efficient, and engaging courseware, so you can be sure your students are receiving the highest caliber of content.

The Remote Management Series is a library of short, prerecorded courses for both remote employees and managers of remote employees. This training series is designed to promote best practices for working from home, such as proper time management for productivity as well as ways to overcome the challenges that can come with working from home including engaging remote teams, managing stress, and setting expectations.

Within any organizational framework, your staff’s proficiency has a direct correlation to their overall efficiency. This series of courses are designed to give mortgage professionals the knowledge needed to perform more effectively within their current role or to upskill and cross-train.

Flashback Approach Sectioned Training Modules, or FAST Modules, are engaging, animated microlearning courses that are five to ten minutes in length.