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We understand our clients have unique business requirements, so we created flexible training packages to best meet the needs of your financial institution.
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Opening Sole Proprietor Accounts
It should be the easiest business account, but very often is not. Learn how to open sole proprietor accounts. Learn when to use SSN or EIN and how DBAs are handled on the signature card and system.
11 Minutes
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Opening Social Security Rep Payees and VA Fiduciaries Accounts
When the government names a person or entity to act for another person on their federal benefits, this is through the social security administration or Veteran’s Administration. The signer on these accounts is to set these accounts up in a specific way and manage the owner’s funds according to the regulations. We have special ownerships for these types of accounts.
6 Minutes
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Opening Court-Ordered Accounts – Estates, Guardianships, and Conservatorships
In our account opening procedures, these are types of fiduciary accounts where one person acts for another in a legal capacity. Learn how to set-up court-ordered accounts and the risks and rewards of handling these complex accounts.
13 Minutes
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Opening Minor Accounts
Our minor accounts include many different ownership types—UTMA, Joint, Pay On Death. Each of these ownership types has different ownership, access, and insurance aspects. Learn how to set up minor accounts and when to offer which type to an account holder.
14 Minutes
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Opening Consumer Accounts
Our fundamental accounts opened for consumers are the back bone of our relationship banking. Learn about the three primary ownership types and rights at death. Learn about accounts with beneficiaries and how to set them up.
13 Minutes
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Opening Accounts for Nonresident Aliens and the W-8BEN
When your account holder is a nonresident alien and in an interest-bearing account, there is an extra form called a W-8BEN that must be completed. Learn more about opening NRA accounts both interest and noninterest bearing. Also, learn how to complete the W-8BEN.
9 Minutes
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W-9s and Account Set Up for Interest Reporting
As a withholding agent for the IRS, your financial institution has to develop procedures to gather and verify taxpayer identification numbers. We will review the SSN, EIN, and ITIN and when they are used by whom. We will look at procedures for matching names to the control files for the IRS interest reporting.
12 Minutes
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New Account Interview – The Script
Learn how to develop interviews for your account holders to comply with all the regulatory tasks that we have to accomplish. During this process, you will uncover sales opportunities and the ability to help your account holder with future needs. It’s a highly regulated business and a good interview technique can help you accomplish both the technical and sales aspects of your job.
15 Minutes
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BSA – Customer Identification Programs and Customer Due Diligence
The Bank Secrecy Act (BSA) has requirements that set up good identification and verification processes at your financial institution. Learn more about how we can know our account holder and how the account holder plans to use the account. This session can count towards annual BSA Training for Staff.
13 Minutes
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Be Your Professional Best!
This new account video focuses on professional skills. Begin relationships with account holders that will last a lifetime with simple skills that promote trust and foundational building blocks for good relationships.
10 Minutes