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Package Your Training

We understand our clients have unique business requirements, so we created flexible training packages to best meet the needs of your financial institution.

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  1. Opening Sole Proprietor Accounts

    It should be the easiest business account, but very often is not. Learn how to open sole proprietor accounts. Learn when to use SSN or EIN and how DBAs are handled on the signature card and system.

    11 Minutes

    Series: New Account Talks

    Course Type: Online Self-Paced

  2. Opening Social Security Rep Payees and VA Fiduciaries Accounts

    When the government names a person or entity to act for another person on their federal benefits, this is through the social security administration or Veteran’s Administration. The signer on these accounts is to set these accounts up in a specific way and manage the owner’s funds according to the regulations. We have special ownerships for these types of accounts.

    6 Minutes

    Series: New Account Talks

    Course Type: Online Self-Paced

  3. Opening Court-Ordered Accounts – Estates, Guardianships, and Conservatorships

    In our account opening procedures, these are types of fiduciary accounts where one person acts for another in a legal capacity. Learn how to set-up court-ordered accounts and the risks and rewards of handling these complex accounts.

    13 Minutes

    Series: New Account Talks

    Course Type: Online Self-Paced

  4. Opening Minor Accounts

    Our minor accounts include many different ownership types—UTMA, Joint, Pay On Death. Each of these ownership types has different ownership, access, and insurance aspects. Learn how to set up minor accounts and when to offer which type to an account holder.

    14 Minutes

    Series: New Account Talks

    Course Type: Online Self-Paced

  5. Opening Consumer Accounts

    Our fundamental accounts opened for consumers are the back bone of our relationship banking. Learn about the three primary ownership types and rights at death. Learn about accounts with beneficiaries and how to set them up.

    13 Minutes

    Series: New Account Talks

    Course Type: Online Self-Paced

  6. Opening Accounts for Nonresident Aliens and the W-8BEN

    When your account holder is a nonresident alien and in an interest-bearing account, there is an extra form called a W-8BEN that must be completed. Learn more about opening NRA accounts both interest and noninterest bearing. Also, learn how to complete the W-8BEN.

    9 Minutes

    Series: New Account Talks

    Course Type: Online Self-Paced

  7. W-9s and Account Set Up for Interest Reporting

    As a withholding agent for the IRS, your financial institution has to develop procedures to gather and verify taxpayer identification numbers. We will review the SSN, EIN, and ITIN and when they are used by whom. We will look at procedures for matching names to the control files for the IRS interest reporting.

    12 Minutes

    Series: New Account Talks

    Course Type: Online Self-Paced

  8. New Account Interview – The Script

    Learn how to develop interviews for your account holders to comply with all the regulatory tasks that we have to accomplish. During this process, you will uncover sales opportunities and the ability to help your account holder with future needs. It’s a highly regulated business and a good interview technique can help you accomplish both the technical and sales aspects of your job.

    15 Minutes

    Series: New Account Talks

    Course Type: Online Self-Paced

  9. BSA – Customer Identification Programs and Customer Due Diligence

    The Bank Secrecy Act (BSA) has requirements that set up good identification and verification processes at your financial institution. Learn more about how we can know our account holder and how the account holder plans to use the account. This session can count towards annual BSA Training for Staff.

    13 Minutes

    Series: New Account Talks

    Course Type: Online Self-Paced

  10. Be Your Professional Best!

    This new account video focuses on professional skills. Begin relationships with account holders that will last a lifetime with simple skills that promote trust and foundational building blocks for good relationships.

    10 Minutes

    Series: New Account Talks

    Course Type: Online Self-Paced