REAL Customer Service 3 – Opening the Conversation

Course Description

You only have one chance to make a good first impression. Increase member satisfaction by learning how to establish instant rapport on the phone. Discover how to pave the way for member conversations by delivering a professional opening in an upbeat, happy-to-help tone.

60 Minutes

Series: Member Services

Roles: Asset Management, Board of Directors, Commercial, Compliance - External Audit, Compliance - Internal Audit, Human Resources, Mortgage Professionals, Operations & IT, Retail, Wholesale Banking

Course Format: Online Self-Paced

Package: Breakthrough

View Related Series

View Series

Member Services

View 9 Courses

Delivering great value to members is about more than just ensuring their satisfaction with your organization's products and services. Member Services courses teach employees how to provide stellar service that will set your institution apart from the competition.

View Series

Nonbank Financial Services Audit

View 13 Courses

Our Nonbank Financial Services Audit series ensures your institution has the basics of risk assessments. This series gives you the essentials of an effective BSA/AML compliance program, from BSA and AML awareness and protection, proper reporting and recordkeeping techniques and more.

View Series

Nonbank Financial Services Audit

View 13 Courses

Our Nonbank Financial Services Audit series ensures your institution has the basics of risk assessments. This series gives you the essentials of an effective BSA/AML compliance program, from BSA and AML awareness and protection, proper reporting and recordkeeping techniques and more.